HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- Service Management, CTO

In this role, you will:

• Manage the delivery of centralised services and capabilities to support Regional Change Enablement teams and colleagues across GBGFs.
• Operate processes to ensure Controls and performance are met and can be evidenced, and oversee key forums, materials, and reporting.
• Maintain and oversee the Change Enablement FIM, Operating Instructions, procedures, and supporting documentation.
• Contribute towards Continuous Improvement of Change Enablement internal processes through data analytics, stakeholder and management feedback, and industry best practices
• Conduct deep dives into available Data & MI to identify shortfalls in Key Control or Performance Indicators and drive remedial actions on behalf of Regional Change Enablement teams.
• Support engagements with Audit, 2LOD, GCOO, and external parties on Control or process-related reviews and queries, and drive remediation of any resulting Audit actions, Helios risks, MSIIs etc
• Manage the scheduling, planning, preparation, and chairing of the Change Enablement Communities of Practice forums, and Major Change reviews (including collation, reporting and comms).
• Manage the outward-facing Change presence (Teams, Outlook, SharePoint, Confluence), and ensuring up-to-date, effective repositories of appropriate documentation and information.
• Manage centralised Change-specific reporting & communication, especially for regular governance forums (such as Controls, Service Performance, IT Exco).

To be successful in this role, you should meet the following requirements:   

•  Skills & experience in managing IT Service Management processes, especially IT Change Management.
• Skills and experience in reporting, data analysis and preparing material for senior exec consumption is essential.
• Knowledge and awareness in ITIL processes and IT Service Management practices.
• Hands-on experience of ServiceNow & QlikSense reporting is desirable.
• Good prioritization skills, able to handle multiple fast moving workstreams in parallel, with Agile working practices a bonus.
• Eye for detail around data & MI to identify trends and drive improvements.
• Excellent communication skills – written, oral, presentational.
• Situational Leadership
• Wide GBGF exposure, and experience with both internal auditors and external regulators
• Stakeholder management skills, especially ability to explain complex concepts across a wide range of stakeholders.

India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India