HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department - Group Data Techonology Data Resilience India

In this role, you will:

• Understand organization goals those are relevant to your services and agree Service level objectives (SLO’s) with Business. Ex (Reduction of incidents, Improve Service availability, Sustain/ improve SLAs).  
• Agree SLA’s with upstream and downstream systems including regulatory feeds.
• Track IT Risk related controls and ensure all your services are compliant. (Identity access management, Change Management, Release & Incident management etc. 
• Run the Incident management Triage calls and make quick decisions on service recovery.
• Review your services for Hardware and software Upgrade requirements and plan for remediation.
• Improve release checklist for all the changes going to production. 
• Service Sustainability – Periodic check wi.r.t Capacity requirements of your service and get necessary funding from business.
• Come up with strategy to proactively identify inactive roles, users, processes and data that is no longer required and demise those in automated way.
• Build/sustain and upgrade CI/CD pipelines to maintain/sustain automated deployments.   
• Have excellent understanding of financials and have visibility on above deliverables, compliance, automation usage to reduce efforts, budget spend tracking for variances, provide timely governance around Exposure, solutions design wherever suitable. 
• Conduct periodic meetings (OPCO) with Business owners to review your service.

To be successful in this role, you should meet the following requirements:

• Bachelor’s degree and above and IT related field.
• Should have worked in IT related production support roles at least for 5+ years.
• Good understanding of SRE concepts like SLA, SLI, SLO and Observability.
• Proven track record in identifying opportunities to improve service.
• Knowledge and exposure of processes related to Incident, problem, change and Release management. 
• Experience in PL/ SQL, SQL optimization 
• L1 and L2/ L3  production support
• Hands on experience in Data base- RDBS
• Flexible for UK business hours

Candidate User Guide -India HTC - IND HSDI : IJP candidate user guide (service-now.com)

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Issued by – HSDI