HSBC Group

Role purpose

The Learning Consultant IWPB plays a key role in delivering a strategic learning agenda by identifying root causes of performance issues, assessing if learning is the appropriate intervention, and creating impactful and relevant learning experiences. Working as a key enabler within the Enterprise Learning team, this role merges consulting mindsets with delivery execution, flexing across initiatives, portfolios and priorities to meet business requirements, help strengthen workforce capabilities, and embed a culture of continuous learning.

The Learning Consultant will collaborate closely with senior stakeholders, colleagues from People, Governance and Communications, including Enterprise Talent and Enterprise Learning, and external vendors to bring to life the learning strategy and to ensure that learning solutions are relevant, engaging and impactful.

There are three core role responsibilities:

Business consulting and solution architecting: Provide strategic guidance and learning expertise to client groups, supporting workforce capability needs and people priorities through fit-for-purpose learning solutions.

Enterprise Academy ownership: Contribute to the design, curation and management of enterprise-wide Academies, programmes, and career development tools aligned to key skills, domains and development segments (such as Leadership, Wealth, Agile, Sales, etc.) across all business and infrastructure areas.

Programmatic deployment and oversight: Enable the deployment of learning initiatives, track performance and impact measures, and support continuous improvement through data-led insights.

Impact on the Business / Function  

•    Acts as a trusted consultant to stakeholders, partnering closely to diagnose root causes of performance gaps, determine whether learning is the right solution, and shape targeted learning solutions that address real business problems and capability priorities
•    Owns the full learning lifecycle – from identifying learning needs, designing and delivering solutions, to measuring impact and driving continuous improvement
•    Contributes to the development and continuous improvement of enterprise learning programmes, ensuring alignment with business strategy, people priorities and future skills pipelines
•    Apply systems thinking to ensure learning solutions connect to broader performance outcomes, organisational goals, and our learning ecosystems 
•    Provide specialist support for strategic business priorities (such as Sustainability, Agile, Wealth, Leadership, People Management and technology) 
•    Operate in agile, iterative ways to test, refine and evolve solutions in line with business feedback and learner insight
•    Enable a connected learner experience by leveraging platforms, technology and consistent design standards
•    Seek to understand industry trends and regulatory changes impacting their business area presenting new people-related challenges  

Customers / Stakeholders  

•    Proactively collaborate with Enterprise Talent, PGC, senior stakeholders, other Learning colleagues, and external bodies to shape and deliver learning solutions that address real business challenges
•    Build strong working relationships across stakeholder groups, offering credible advice and consultative support throughout the design and delivery process
•    Engage subject matter experts, internal partners and vendors to co-create learning content and experiences that address performance needs and are relevant and engaging
•    Partner with business/ infrastructure communications and change teams and other Learning colleagues to ensure learning experiences are well-promoted and embedded in business rhythms
•    Collaborate with the wider Learning and Architecture teams to ensure solutions align with related initiatives, and our Learning ecosystem

Leadership & Teamwork  

•    Contribute to a high-performing, collaborative Learning team by sharing insights, co-creating solutions and supporting collective delivery outcomes
•    Demonstrate flexibility and adaptability in responding to shifting team priorities, business needs, and strategic focus areas
•    Actively participate in retrospectives, planning cycles and team learning practices to continuously improve how the team operates
•    Support the development of others by sharing expertise, tools and templates that uplift team capability
•    Role model continuous learning, growth mindset and values-aligned behaviours in your day-to-day work

Operational Effectiveness & Control  

•    Support the consistent and high-quality local testing, customisation, and execution of global learning and development curricula and programmes, ensuring adherence to policy, standards and execution principles
•    Define outcome measures for learning delivery (including course evaluation) and impact, driving the collection of data to demonstrate execution and business value (i.e. ROI), working with CoE to address any challenges 
•    Monitor external vendor delivery quality and manage any issues through appropriate vendor governance channels
•    Ensure compliance with regulatory and bank policies, monitoring audit and risk management reports and initiating corrective actions where necessary

Functional Knowledge

•    Multi-disciplinary skill set with expertise across learning design, technology, data and analytics, business consulting, change and performance enablement, content curation and knowledge management  
•    Experience of project management and coordinating delivery through others
•    Experience of working in a large matrix organisation, ideally international
 

Critical Skills, Knowledge & Experience / Qualifications

•    Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline
•    The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services.
•    Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning)
•    Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis
•    Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
•    Latitude to make decisions outside of established procedures but within a policy framework.  Broad guidelines are available.  Role implements strategy set by others.
•    Implements business plans through own team and is accountable for results.
•    The role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacy.
•    Establishing effective collaborative relations with external organisations is a critical part of the job.

For this role the expectation is that colleagues will spend a minimum of two days on average per week in our key office locations in London or Birmingham. This reflects our strong belief in the value of coming together to connect, collaborate and grow - which is especially important as we transform our function.