HSBC Group

Open positions:1

Global Career Band: 6IC

Why join us?

• Data Analytics &CRM is at the forefront of leveraging data to revolutionize customer relationships. The role offers an opportunity to:

• Support CRM Initiatives: Support retail products team on advancing CRM initiatives. Utilize data analysis to unlock opportunities to boost customer engagement and retention, delivering data - driven personalized experiences and maintaining strong customer relationships.

• Work Within a Collaborative & Innovative Environment: Join a talented and diverse team of professionals passionate about leveraging the best of data and analytics capabilities to enable smarter decisions and drive profitable growth. Share ideas and collaborate in a culture that values creativity and teamwork.

• Make a Tangible Impact: Directly influence customer satisfaction, loyalty, and business revenue. Your deliveries will help enhance CRM strategies and improve customer experiences.

The Opportunity:

CRM job family is structured to address end-to-end communication needs. Members of this Job Family are differentiated by their capability of providing the required consultation & work with end-business by way of assessing the requirements, identifying the right analytical solution that can solve for the business problem, and developing the same for execution – often covering areas of business growth, improving customer experience, limiting risk exposure, enhancing internal business processes etc. They are required to, as necessary, embed agile & exploratory practices into their approach as needed, and retain the flexibility to change track to adopt other solutions based on changed scenarios, in order to deliver on effective results. This talent group can be tapped into for providing solutions for varying areas including improving existing processes, technology and approaches by embedding exploratory & analytics & taking it forward with a consulting mind set.
This role supports retail products team on advancing CRM initiatives to utilize data analysis to unlock opportunities to boost customer engagement and retention, boosting the ability to deliver data-driven personalized experiences and maintain strong customer relationships. 

What you’ll do:

Project Management 

• Work with multiple stakeholders on projects. Engages business stakeholder effectively, builds rapport and trust based on strong appreciation of issues and needs. Communicates effectively across business and CRM functions.
   
• Keep self and team updated of changes in the business / regulatory environment on an ongoing basis, so as to be able to anticipate customer needs, and support non-BAU projects / ad-hoc analysis as relevant, ensuring key takeaways are clearly articulated.
   
• Develop strong understanding of business domain, its strategic direction, functional goals, and the required technical expertise.
  
  Communication Design
   
• Develop proficiency in project management and CRM systems analysis skills. Maintain a high level proficiency in programming languages. Provide technical analysis and solutions; sets technical directions; Act as a SME for the functional area.
   
• Solve technically complex programming projects in assigned area. Translate loosely defined business problems into a set of objectives, criteria and logical specification so a programming solution can be developed. Develop, test and write highly complex application programs, queries and profiles aligned to business goals. 
  
  Leadership and Team Work
   
• Continuously identify areas for improvement and drive initiatives to enhance team productivity and quality of work. 
   
• Completion of necessary functional trainings and Group/ Region Mandated Trainings related to the process.  

Process Efficiency and Controls

• Manages the automation of repetitive programming steps to reduce the need for manual intervention. Take charge in the maintenance of generated programs, queries and profiles to make certain organizational information resources are leveraged efficiently.
   
• Sets up QA/QC framework and ensures adherence and constant improvements.

What you will need to succeed in the role:

• Bachelors or Master’s degree from reputed university with specialization in numerical discipline and concentration in computer science, information systems or other engineering specializations.

• Strong analytical skills with business analysis aptitude. Knowledge and understanding of financial-services/ banking-operations is advantageous.

• Good knowledge of programming tools, preferably with proficiency in any one or combination of tools such as SQL, Python, Qlik, R, VBA, Unix, SAS, CRM tools such as PEGA, other BI tools & Data technologies across any of the platforms UNIX, mainframe or Windows.

• Familiar with Cloud Computing Platforms such as AWS, GCP.

• Data Modeling, Adobe Analytics and or exposure to Data Quality assessment and control (IBM MDM, Reference Data Management) is a plus.

• Ability to comprehend intricate and diverse range of business problems and analyse them with limited or complex data and provide a feasible solution framework. Experience on working on Data/Information Management projects of varying complexities.

What additional skills will be good to have?

• Experience and business knowledge on banking industry is a plus.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)