HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

 

WPB Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our team as Manager, Collections (Restructure).

Principal responsibilities

• Perform oversight on outsourced collections operations
• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
• Lead, plan and co-ordinate a wide range of projects, offshoring migration, process review, system and manpower related issues to ensure smooth delivery of credit collection services
• Support Global Standards and Regional Credit Control Services related projects and initiatives
• Propose and implement quality enhancement and control strengthening initiatives in response to the review findings, customer feedback and business needs
• Handle and manage debt restructuring cases and high risk account review; represent the bank to attend industry meeting and liaise with Outside Trustee on restructure loan related matters
• Handle and manage Third Party engagement (TPEM)

Requirements

• University degree in a related discipline OR other relevant qualifications
• Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
• Good understanding of portfolio management technique including analytics 
• Strong interpersonal / leadership skills
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
   

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited