HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make.

At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific Region. Our Employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Manager, Medical Services.

Principal Responsibilities

In this role you will

Strategic Leadership

• Manage the medical network, address any servicing issues and implement administrative and procedural changes with our providers, along with H&W solutions for our corporate

Management of Medical Network

• Develop and enhance medical providers relationship, oversees medical provider onboarding and their end-to-end services, including cost control, contracting, fee schedule and panel doctor list maintenance, regular due diligence and re-credentialing exercises, provider quality control and 3rd party provider procurement management

• Negotiating agreed fees for renewal and the utilization of specialized medications to control costs

Quality Assurance

• Investigation and handling of complaints, disputes and disciplinary action of providers

• Communicating with providers, including providing feedback on member experiences, updates on clinical best practices, and results of quality assurance reviews

• Enhancing provider satisfaction and performance

Employee Benefits Health and Wellness Solution

• Provide health and wellness solution to EB corporate clients, e.g., Health check plans, onsite vaccination, wellness day events management, etc

Cross-Functional Collaboration

• Collaborate with claim departments, product development, EB sales, distribution, operations, risk and control and other stakeholders to integrate and deliver solutions

To be successful you will need

• University graduate

• Previous experience in medical network development for the insurance industry

• Experience working in clinics and claims services is highly desired

• Experience in health insurance and regulatory landscape

• Strong leadership and team management skills

• Excellent project management skills with attention to detail

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.