HSBC Group

Business: Markets and Securities Services, Traditional NAV

Open positions:1

Role Title: Manager Operations

Global Career Band: 6

Location (Country / City ): India/Kolkata

Recruiter Name : Joyita Basu

Why join us?

• The traditional A&V team has daily, monthly and weekly NAV valuations with stringent timelines. The team is responsible for performing capital activity bookings, accruals, amortization, yields leading to final generation and validation of NAV through diagnostic checks, FMR and post NAV activities. The team also performs other Monthly & Reporting activities which includes Fee Reviews. XD Distribution, Trustee Packs and Queries, Regulatory & Client Reporting.
• The A&V team is responsible functionally across multiple jurisdictions (where applicable) serviced out of MSS Kol.
• The working environment is very professional and the incoming individual will have to meet the work related challenges with the same zeal. To ensure that individuals are able to perform at the desired level, there will be process training & necessary guidance provided on an ongoing basis.
• Manage 7 to 8 direct reports, whilst overseeing 15 - 16 headcount of indirect reports, as and when deemed required by business

The Opportunity:

• The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators and / or SMEs to achieve target KPIs.
•  The role will demand a daily balance of delivering an excellent client service within the standard NAV model of promoting continuous improvement of NAV processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies.
• The role would also require the individual to ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.  The job also entails checking on internal control and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level.
• Set a high standard of continuous staff motivation and leadership to ensure a good work environment.
• Responsible for performance relating to completion of valuations packs of fund portfolios as per PLA on timeliness & quality and BP’s contact on all process related issues resolution.
• Effectively mitigate identified Operational Risks.
• Comply with Group’s Statutory Audit standards.

What you’ll do:

Impact on the Business/ Function

• Identify and reduce manual processes for enhanced operational control. Support and implement technology up gradation.
• Lead User Acceptance Testing for the business (as and when required).
• Lead Projects for both business partners and MSS Kol (based on business objectives, targets and requirement).
• To acquire a broad understanding of the Traditional NAV processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily NAV processes.
• Devise and analyze MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience.
• Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To plan for standardization of processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.

Customers / Stakeholders

• Key responsibility of reviewing NAV packs.
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements. Be the first escalation point in resolving issues with the Business Partner on a timely & ongoing basis.
• Ensure packs are delivered with quality and within set deadlines.  Additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.

Leadership & Teamwork

• To plan for allocation/reallocation of resources to smoothen workflows/volumes and ensure that robust cross training plan is in place to multi skill operation teams. 
• Procedural changes/new initiatives are reviewed, agreed with the business areas, fully communicated to staff and implemented.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Create a strong succession planning / effective cross training to eliminate key person risk associated with self / team members.

Operational Effectiveness & Control

• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed.  Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective
• Ensure GAV/NAV operating procedure is followed with management of risks (if any).  Continually assess the risks inherent in department processes and procedures.
• Ensure governance on all daily/weekly tracker updated by team.  Update all management MI by the stipulated deadlines.
• Additional review of Job-Aid Matrix, SOPs, process notes, checklists and other internal process related documents periodically

What you will need to succeed in the role:

• Bachelor’s degree in accounting or qualifications to accounting/finance industry.
• 3-5 years of relevant Funds administration experience.
• Ability to monitor and meet operational goals.
• Should have an eye for detail and a strong analytical mind. 
• Complete understanding of Trade Life Cycle.
• Excellent knowledge of Capital Markets and Financial instruments.
• Excellent knowledge in accounting principles and fundamentals of Accounting.
• Excellent knowledge in NAV Calculation process with clear understanding of the E2E Fund Accounting Model.
• Ability to update, manage and analyze MI related activities.
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines.
• Effective communication skills.
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behavior in line with HSBC values throughout.
• Understanding of GAV-NAV Activities
• Previous experience in performing & reviewing funds in A&V or IFS working areas.
• Strong working knowledge on MS  Office.

Skills

• Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.    
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Initiate cost control measures by achieving resource efficiency and managing overheads
• Evidence of process management skills with an ability to initiate process improvements
• Evidence of very good prioritizing, planning and organizing skills.
• Ability to effectively communicate and implement group policies and procedures
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
• Ability to maintain control, direction and motivation of staff in an ever-changing environment.
• Proven experience in change and problem-solving management.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development.
• Excellent verbal and written communication skills.
• A positive self-starter.
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Good communication skills and enjoys working with people in relation to role.
• Ability to plan & organize effectively as well as adopt a flexible approach to change.
• Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones

What additional skills will be good to have?

• Working knowledge on IMS, Multifonds, ICON, Bloomberg, etc.
• Good knowledge in investment accounting, investment valuations, fund industry
• Knowledge in the use of Bloomberg and/or Reuters
• Strong Accounting Concepts with a clear understanding of financial statements
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations
• Additional qualifications related to financial industry will be given preference

Link to Candidate User Guide:

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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