HSBC Group

Business: Corp & Inst Banking

Open positions: 1

Role Title: Market Operations Manager GSC’S

Global Career Band: 6

Location: Bangalore

Recruiter Name: Srinivasan S

The Opportunity:

• Data guardian and Trusted source ownership for all information related to Books,Portfolios,Hierarchy,Mandates etc. Effective Stakeholder management and working closely with Global teams across  Front Office, Product Control and Traded Risk teams .
• Ensure completeness, accuracy, quality, and timeliness of all  reports sent to stakeholders with adherence to frequency of the  Service Level Agreements (SLAs). 
• Accountability of all primary controls and execution including exception management and enhanced of day-to-day operations.
• Active engagement with NFR(Non-Financial Risk), Product and Consumer Delivery teams/downstream consumers to ensure Robust and preventative identification of issues, challenges etc.. 

What you’ll do:

• Responsible for monitoring and executing controls as detailed below:
• Responsible for ensuring that all book static requests (i.e., book and portfolio opening, amendment, deactivation) and appropriate hierarchy mappings are completed in a timely manner with the assigned quality benchmark.
• Checking consistency and accuracy of book population between HMS Golden Source and systems (FO and BO)
• Critical/Key Data elements (CDE/KDE) meet the minimum data quality standards of Attestation of ownership of books, relationship mapping and attribute accuracy
• Investigation and root cause analysis on any new exceptions in a timely manner.
• Active engagement to understand the Data Quality and Governance aspect of BHM. 
• Participate in User Acceptance Tests (UATs), as required, on any system enhancements or rollouts.
• Ensure that processes adhere to appropriate quality standards, with reference to internal and external compliance rules, and are comprehensively documented. 
• Ensures complete, accurate, quality, and timely reports sent to stakeholders, with proper adherence to Service Level Agreements (SLAs). 
• Responsible for monitoring and execution of key controls within the B&H space. 
• Active engagement to understand the Data Quality and Governance aspect of BHM. 
• Maintain HSBC internal control standards and address audit points and/or any issues raised by regulators in a timely manner. Foster a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
• Engage with internal and external auditors to satisfy questions and requests as part of formal and informal reviews. 
• Able to manage priorities and workload within schedule and work standards.
• Work collaboratively with teams as a constructive team member. Ability to work cross culturally with a strong collaborative and inclusive mindset.
• Effectively work and interact with staff at all levels within and where applicable, with non-DaRR teams 
• Collaborate and partner with relevant stakeholders to ensure end to end process is connected and streamlined.
• Proactively drive growth in the GSC team’s responsibilities 
• Establish and maintain communication link with relevant stakeholders with respect to all process and people-related activities and issues. 
• Address any ad hoc queries timely.
• Ensure training sessions as required by Line management is facilitated. 
• Active participation and contribution in all quality initiatives within the team/ process both for improvement of productivity & quality 
• Should demonstrate the ability to come up with out of the box solutions to resolve the complex issues in the profiles.
• Communicate effectively with team members, internal and external customers, and other parts of GBM as required. 
• Take active participation in regular feedback sessions and provide inputs to make the sessions more interactive and effective. 
• Ensure timely and accurate feedback provided to all staff on errors. 
• All feedback given should be maintained and structured appropriately and communication in this regard to be carried out effectively and efficiently.

What you will need to succeed in the role:

High proficiency in Excel (VBA skill would be an advantage), Word and PowerPoint. Average proficiency in MS Access. 

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***