HSBC Group

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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of National Risk and Performance Director, SME Business Banking.

The National Risk & Performance Director will support with day to day leadership and management tasks on behalf of the Head of Coverage, SME Business Banking. This will encompass, managing the profile across various risk stakeholders ie (WCRM, Fraud etc) to facilitate execution of customer deals and management of escalated risk issues from the business. Continued understanding of the external local market bringing together, consistency and shared learning across 10 regions, anticipating disruptions / emerging risks and advise BB Risk CoE on any proactive measures.

Cultivating collaborative relationships with internal stakeholders such as product boards, review boards and other parts of CMB and HSBC UK, and fostering a strong risk-aware culture. The role holder will be responsible for a proactive approach to performance improvement and growth, with oversight and delivery of SME BBs key priorities through managing, leading and developing plans in support of the Head of Coverage and it’s SNR Leadership Team through critical thinking and execution, resulting in a ‘one team’ approach aligned to HSBCs high performance culture and Purpose.

The role holder will champion a customer-obsessed and winning mindset culture across the business, ensuring  we act on what our customers are saying to us through escalated complaints management, responsibility for working closely with other stakeholders such as BB PM Risk, Business Management, Centre of Excellence Team and  Client Service Teams ensuring at all time, we are focused on the business priorities, without compromising quality.   

In this role you will:

• Coordinate responses from regional investigations and root cause analysis for events / incidents / fraud along with customer insights to ensure awareness of any root causes leading to customer negative sentiment in our journeys.
• Manage the profile of Coverage with various stakeholders, ie. WCRM, Fraud, CoE, BB PM Risk etc.
• Act as ‘point person’ (Coordinator) for the Head of, in regard to oversight and governance of key strategic documents and plans ensuring timely execution in pursuit of excellence in a high performing organisation.
• Support Regions with their tailored customer risk assessments leading to more accurate credit evaluations and mitigation strategies.
• Support the business (Coverage) with the development of a robust, meaningful communication plan and its timely execution helping colleagues deliver purpose statement, strategic priorities and build a culture that  enables a winning mindset.
• Understand business metrics helping leaders to drive their own performance and coach colleagues through proative approach to performance improvement and growth.
• Monitor key metrics, helping Head of, and the RDs build timely, meaningful recognition programme for all colleagues across Coverage (including risk KPIs).
• Support Proactive collaboration with product partners, international colleagues, and other Global Businesses to deliver maximum value of HSBC products and services whilst creating a risk aware culture.

To be successful in this role you should meet the following requirements:

• In-depth knowledge and experience of SME Business Banking.
• Extensive knowledge of the UK market, understanding the interplay between geopolitics and commercial outcomes, and connectivity with a range of stakeholders (i.e. customers, regulators, and employees).
• Experience in driving team and individual performance to achieve customer and financial targets.
• Excellent interpersonal, presentation and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with clients and colleagues.
• Ability to thrive in a high-pressure environment, meet role demands and make prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes.
• Ability to understand a customers’ business and priorities and interact with business customers at all levels.

The base location for this role is London however this role will have National coverage.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500