HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- Connectivity, CTO

In this role, you will:       

• Driving sustainable growth- Applies and adheres to values, regulatory principles and global standards, 
• The Network Engineer role supports many levels of service from tier 0, 1, & 2 and will have varying impact on the business, supporting all global services and business lines.  
• The Network Engineer also interacts and has an impact on many other departments
• Achieving excellence - Seeks continuous personal development in line with business strategy.
• Identify and improve efficiency and potential improvements of networking environment.
• Participate in the testing/piloting of new services/hardware.
• Ensure Digital Business Services is a visible and trusted partner.  Support the delivery of a uniform, consistent relationship model which is acknowledged to deliver value.
• Build rapport within and across teams within Digital Business Services and HTI, to improve service delivery and achieve bank objectives 
• Work with the Incident Management team to escalate problems, and lead technical operational recovery.
• Manages risk responsibly - Promotes to colleagues, the importance of following risk and compliance policies and procedures. Recognises inefficiencies and suggests ways to improve local risk and compliance processes
• Ensure own efforts deliver outstanding level of customer service.
• Ensuring that standard ITIL Processes are followed correctly and appropriately.

To be successful in this role, you should meet the following requirements:

• Graduate degree in Engineering or IT Discipline or a proven track record of 5 years or more in a IT Environment.
• Experience of working as a Network Engineer in a large global company is an advantage.
• Excellent communication, inter-personal and negotiating skills, focusing on remote and written communications, inclusive of ability and experience in interacting with higher positions
• Proven judgmental skills to identify and resolve problems
• Raise and log hardware calls and manage risks associated with hardware replacements
• Switch services between sites or to run from single site using F5 GTM/LTM, during incident or change activity.
• Assist service recovery by taking servers out of service or introducing them into service using F5 tool or associated scripts.
• Hands on Experience on LAN Switching/Load Balancers/Wireless Networks/Router/Switches/Network Monitoring tools.
• Solid, and intuitive understanding of WAN & LAN technologies and how each device, protocol or system
• Should be CCNA Certified.
• Ability to work a 24*7*365 shift pattern.

Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India