HSBC Group

GCB 7

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities: Protecting the bank, our customers and stakeholders by enhancing our operational resilience, strengthen our control environment, and improve risk management. Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations. Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are currently seeking a high calibre professional to join our team as an Officer, Credit Services.

Principal Responsibilities

In this role you will

• SME to handle Collateral Management operations including origination, servicing and closing processes according to the compliance requirements and procedural guidelines

• Provide guidance and supervise the Team on Collateral Management operations

• Report, monitor status of outstanding cases and liaise with others to ensure rectification

• Work closely with frontline, business and related stakeholders to adhere to the service standards requirement

• Prepare management reports and perform data consolidation and analysis

• Participate in projects, conduct user acceptance test and ad-hoc duties. Review workflow to maximize efficiency and recommend cost savings idea

• Attend to enquiries, feedback from internal and external customers tactfully

• Handle various administrative duties such as record searching, inventory control, and retrieval of source documents, etc

To be successful you will need

• Post secondary level education or above, with credit and mortgage related working experience preferred

• Understanding of Collateral Management, mortgage loan and related banking systems and has ability to adapt to a wide range of work procedure and operational guidelines

• Good analytical, interpersonal and communication skills, able to handle multi tasks and meet deadlines

• Self-motivated and driven approach, ability to handle and deliver of documents in various vaults in different location

• Good computer skill as well as proficient in using Microsoft Word and Excel

• Pleasant telephone manner and fluent in spoken English and Cantonese

• Ensure the existence of an enthusiastic positive working attitude, can work under pressure and meet the critical time

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.