HSBC Group

Open positions: 1

Global Career Band: 7IC

Why join us? 

Credit Control Service is supporting various Analytical projects and deliverables in the domain of Collections Service in multiple geographies around the globe. The primary objective of the job holder is to drive operational excellence through consolidation, simplification and continuous improvement of collection process.    

The Opportunity:  

With an excellent opportunity to work with majority credit control team to help our customer overcome the difficult situation. Learning culture, Stability, Open to Job rotation within organization function and above all steady acceptance in advance analytics / innovations footprints.

What you’ll do:     

A Collections Operations Support Officer supports manager to minimizes risks across a single or multiple Operations Support functions, whilst ensuring compliance with operational policies, procedures and practices. The role holder is responsible to support manager for regular interactions across the business to facilitate management decision making activities, capability development, provide the infrastructure for operational controls, the design, support key operational processes and manage change initiatives designed to improve operational efficiencies, control costs or enhance customer experience.

The role is designed:

• To support smooth implementation of collection system to support AMH collections.

• To maintain and update the collection MI for daily collection operations.

• To maintain smooth operation by liaise with all relevant stakeholders

• To support other admistative tasks, including access review, collection of control monitoring evidence, etc.

What you will need to succeed in the role:       

• University Graduate.

• Proficient capability of English and Mandarin (listening, speaking and writing). Cantonese listening and speaking is a definite plus.

• Good PC knowledge and skills (Windows, MS Office, etc.).

• Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system.

• High effective telephone negotiation skills and strong but courteous telephone manner.

• Understanding of compliance related guidelines which affect collections.

• Customer centric approach and service excellence mind set. 

What additional skills will be good to have?     

• TEM-8 or HSBC English certification, preferred.

• Experience in leading project teams is highly preferable.

• Experience in a call center environment.

• Familiar with excel or data analysis is preferred.      

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)