HSBC Group

GCB 8

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador  (12 months contract).

Principal Responsibilities

• Delivering excellent level of customer service at branch
• Acting as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
• Acting as a bridge between branch staff and customers from the ethnic minority community
• Connecting with customers who may speak one or more different languages (e.g. Hindi, Urdu, Punjabi, Nepali etc.) and helping them with their needs
• Understanding customers' needs and directing them to the right area of the branch to ensure their needs are fulfilled during their visits
• Addressing customers' dissatisfaction and escalating to appropriate staff members to minimize further complaints
• Sharing with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers

• Clear commitment to supporting the ethnic minority community and/ or volunteer work preferred
• Previous customer service experience is highly recommended
• Front office retail banking experience would be advantageous
• Interested in learning more about the inner workings of the banking industry
• Strong interpersonal and teamwork skills
• Detail oriented, patient, positive and adaptable
• Fluent in English and/ or Cantonese a must, plus preferably two of the following languages: Hindi, Urdu, Nepali, Punjabi
• Holder of Hong Kong citizenship or permanent residence

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.