HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- CTO

In this role, you will:    

• Ensure any end user devices (Desktop/ Laptops/ Tablets /VDIs) which does not receive critical patches remain compliant be remediating any issues
• Investigate and remediate any issues which impacts several devices
• Work with relevant support or product teams (VDI, Patch governance, estate management, Endpoint management etc)
• Ensure timely reports and dashboard are shared with the key stakeholders
• Own and manage the Global Quarantine process.
• Ensure any at-risk devices are quarantined as per the defined process.
• Identify and implement proactively measures to prevent any patching related issues on devices
• Identify opportunities to make the process streamlined and efficient so that that remediation TAT is reduced

To be successful in this role, you should meet the following requirements:    

• Good understanding and knowledge of Microsoft Windows Technologies Windows OS, Active Directory, Microsoft Endpoint Manager etc
• Working knowledge of tools like Service Now (Incident and Change management), Proton etc
• Ability to prioritize decisions with a focus on quality, stakeholder requirements & end user experience.
• Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes.
• Strong interpersonal skills – ability to influence, good judgement, assertiveness, high level of communication skills for variety of audience, build consultative relationships & ability to collaborate directly with a variety of stakeholders.
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work under pressure and deliver within limited timescales.     

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India