HSBC Group

Open positions: 1

Global Career Band: 5PM

Why join us? 

The Global Contact Centre Shared Operations (GCCSO) business has over 8,000 frontline colleagues working within 14 different Contact Centres in 7 different countries, supporting 16 Wealth Personal Banking (WPB) markets across the globe. GCCSO is one of the largest global WPB teams deployed primarily in the Global Service Centres. Ensuring delivery of a robust people agenda is key to our success.    

The Opportunity:  

The People Experience Manager is responsible for supporting the Senior People Experience Manager to deliver all elements of the GCCSO People Plan. The aim is to ensure people feel: Capable and Supported; Performing and Recognised; Prospering and Progressing. Thereby helping GCCSO to achieve its goal of Operational Excellence and delivering a culture of care – for our people and customers. This role is flexible, however collaboration time in the office will be required.     

What you’ll do:     

• Work closely with the GCCSO leadership team to identify and prioirtise key initiatives.

• Support the performance framework for GCCSO, through governance and focus on EPD and coaching.

• Lead a number of people initiatives across different sites and markets, through to delivery and closure working closely with operational teams and Engagement & Culture teams.

• Support the BAU people activity for Shared Operations – including, but not limited to Operating Rhythm, My life tools and insights.

• Act as a regional Relationship Manager for the Senior Vice President and Vice Presidents in Shared Operations.    

What you will need to succeed in the role:       

• Strong communication and influencing skills.

• Ability to adapt and flex in a fast paced environment and problem solve.

• Experience working in a contact Centre environment.

• Strong planning, organization and time management skills.    

What additional skills will be good to have?     

• Experience working with different WPB markets.

• Experience in a coaching / development role will be considered an asset.

• Experience in managing and delivering projects will be considered an asset.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)