HSBC Group

GCB 7

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfiling your potential right here at HSBC.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role of Premier Financial Officer, working together with colleagues to define, manage and achieve divisional business targets.

Key Responsibilities:

• Support a team of Financial Consultant RMs in managing client's enquiries related to transactions, account servicing, and general banking support in a positive, timely, and appropriate manner.

• Reduce the time spent on process and administrative tasks by Financial Consultant RMs to increase their capacity to meet clients, address client's needs, and conduct higher value activities which will contribute to the overall cost efficiency ratio.

• Provide high quality sales support to the Financial Consultant RMs in the day-to-day activity of meeting client needs and the administration of a range of wealth management solutions.

• Build and retain strong knowledge of the Premier banking proposition to effectively support the Bank’s most affluent clients with more complex and demanding financial needs.

Knowledge / Experience:

• Customer service engagement

• Basic planning and organizing

• Critical thinking and problem-solving skills

• Email writing and phone etiquette

• International Wealth and Premier Banking (IWPB) management and proposition

Skills:

• Proactive in reviewing client needs to deepen relationships and deliver superior customer service.

• Strong organizational skills with prior administrative experience.

• Flexible and adaptable to change, supporting others in responding effectively.

• Excellent spoken and written English communication skills.

• Strong time management skills, with the ability to plan, prioritize, and fulfill responsibilities efficiently.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

When applying, please submit a full resume and attach your appraisal reports for the last two years. Your local internal application policy should also be followed. For internal applicants with less than eighteen months in their current role, please also obtain and enclose line manager endorsement in the application.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad