HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=6914&company=hsbcholdin&st=4ABF76881F6F2ED4DD08C0047CF5CF522A91E5B1

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.    

We are currently seeking an experienced professional to join our team in the role of Product Manager - Mortgages.

The Secured Lending UK Team is part of Retail Banking and has responsibility for the mortgage portfolios of HSBC and First Direct, representing c.£100bn+ in balances, and which generate a significant part of UK Retail Bank and Wealth Management profit.  The team drives all product development, pricing, retention, communication, product management and maintains compliance with relevant regulatory and internal policy mandates across the UK bank.

The FCA introduced Consumer Duty Regulation which has driven fundamental shift in the industry for all banks.

FCA requires that all firms put consumers at the heart of their businesses, offering products and services that are fit for purpose and which they know represent fair value.

This is an exciting opportunity to continue the work on compliance with Consumer Duty regulations that fundamentally shift the mind set of all financial institutes in evidencing fair and good outcomes for our customers. This role is all about helping the Mortgage Product team in implementing, embedding and monitoring the requirements.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Drive the continuous review of product journeys and data points to identify areas of frictions and support the re-engineering of the journey
•    Provide Mortgage Product expertise and help embed consumer duty regulations across our business areas, including the considerations for training, communications, improvements to operating models, policy and procedures
•    Facilitate our Customer Outcome Review Meeting to ensure we are managing and monitoring this across the team and the journey owners 
•    Utilise customer insights when reviewing end to end customer journey design, product design, and operational processes across Channels and/or Journeys for all our customer including those with vulnerabilities
•    Help identify risks and blockers to completion and work to resolve or escalates where required

To be successful in this role you should meet the following requirements:

•    A working knowledge of the end-to-end UK Mortgage journey and the impact of Consumer Duty (essential)  
•    Excellent communication, presentation and interpersonal skills both written and verbal across all stakeholder levels (essential)
•    Working experience of Governance Management (essential)
•    A proven ability in effectively analysing data, identifying improvement opportunities and driving positive change (essential) 
•    Working experience of Governance Management (essential)

This is a full-time role which can be based in any of the following hubs: Birmingham, Leeds, Sheffield or Glasgow.

If you are an HSBC Contractor and wish to apply to this role, click here.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).