HSBC Group

Open positions:1

Global Career Band: 7IC

Why join us?

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

The Opportunity:

The Non Financial Risk Utility plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management.

The NFR achieves this by providing operational risk and control expertise, conducting high quality reviews of the bank's control environment, conducting end to end control assurance reviews on key controls, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management.

What you’ll do:

The tasks for this role may include some or all the following:

• Delivering fair outcomes for our customers and ensure HSBC staff conduct maintains the orderly and transparent operation of financial markets.
• Managing various sales quality reports.
• Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
• Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
• Sharing best in class leadership across the business, to ensure delivery of an excellent customer experience.
• Promoting, fostering and monitoring sales compliance and sales integrity.
• Providing recommendations to improve and streamline the operation flow of the front sales office and other relevant business units.
• Where necessary, carrying out team administrative roles.
• Providing the team management with required management information, in order to make an informed decision.

What you will need to succeed in the role:

• Appropriate local certifications and/or licenses for Sales/Risk roles.
• Knowledge of Financial Services/industry/products/regulations.
• Comprehensive knowledge and understanding of HSBC Sales Procedures and applications.
• Strong analytical ability.
• Communicate at multiple levels with confidence (written and verbal).
• Good working knowledge of HSBC and the WPB division including relevant sales systems.
• Good command in English and Chinese (including speaking Cantonese & Putonghua).
• Good organisational and influencing skills.
• Ability to understand urgency and prioritisation.
• Proficient in Word, Excel, Powerpoint and Chinese typing is preferable.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)