HSBC Group

Why join us?

If you’re looking for a career where you can find different opportunities to develop, join HSBC and discover how valued you’ll be and how your future will be rich with potential. HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment where everyone can achieve their full potential.

IWPB operations is a very dynamic department serving lot of business services such as Banking Operations , Mortgages , cards and loans , Cash , KYC Ops and customer communications we are serving several markets across MENA and Malta.

The Opportunity: 

We are currently seeking an experienced professional to join our team in the role of AVP Operations

What you’ll do: 

• Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA.

• To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.

• To be aware of the nature of our customer’s business and alert any unusual transactions, to Line Management.

• Proactively participating and leading change / transformation initiatives across the site and the bank.

• Ensure that the customer is at the heart of everything we do both personally and as an organization by ensuring work is completed in accordance with established procedures and standards.

• Ensure a high degree of accuracy in order to minimize operational risk.

• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department.  The term compliance embraces all relevant laws, rules and codes with which the business has to apply.  

What you will need to succeed in the role: 

• People Management Experience is a MUST.

• Strong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.

• Good management skills, with experience in team building and managing a wide range of projects.

• Ability to work well within a team and also manage diverse stakeholders both in the 1st line and 2nd Line.

• Proactive identification of issues and initiation of structured discussions with the key stakeholders across HSBC.

• Excellent English (written and verbal) communication skills.

• Medium-high MS office knowledge/skills (especially Excel).

• Previous experience in large scale centralized operations is desirable.

• Flexibility to work in time zones as required by business.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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