HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7071&company=hsbcholdin&st=A5F5D38A9585D10D2F21FBF61096DDB30C9FD6E7

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills.

Bring your knowledge of our brand to a new role and grow yourself further. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are seeking a customer focused and commercially minded person to join this team in the role of Relationship Manager.

You will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.

Your responsibilities will include:

•    Face to face meetings with SME clients, with up to 70 clients in your portfolio.
•    Managing portfolio income of approximately £1.5 – £2m and SME clients with a £2-15m turnover.
•    Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
•    Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
•    Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
•    Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews

The ideal candidate for this role will have:

•    Experience of working in relevant environments, i.e. Business/Corporate Banking or Financial Services.
•    Commercial Banking experience would be advantageous.
•    Proven ability in identifying and meeting customer needs is essential.
•    Commercial credit and lending experience would be advantageous.
•    A passion for delivering excellent customer service and proactively looking for innovative ways to improve this service.
•    Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.  
•    Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes 

This is a hybrid role with a base location of Newcastle and covering the North East and North Yorkshire areas.

For queries relating to the role, please contact :  jerry.arneja@hsbc.com  or helenphillips@hsbc.com

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).