HSBC Group

Sales Enablement Manager

GCB 05

Some careers prize diversity more than others.    

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

In this role, you will:         

•    The role involves enabling frontline staff in all channels to improve productivity by effective usage of existing tools, improvement effectiveness and outcome of daily activities; and tracking productivity KPIs
•    Executing initiatives that are aligned to the regional and global strategic priorities through customer centricity, people, controls & risk management 
•    Acting as a single clearing house & channeling the voice of frontline/ customers to filter critical issues & reduce their day to day roadblocks (processes, products & systems) to increase efficiency & ensures resolution within agreed timescales and implement mitigating plans against identified risks and issues
•    Working closely with senior stakeholders within WPB; products, compliance and FC teams to enhance customer experience & reduce conduct risk to help identify the need for and set up strategic or tactical projects in response to immediate market threats or commercial benefits in countries across the region
•    Contributing to the WPB Incentive Framework (Close monitoring around calibrations /CIF including any potential Audit Reviews & ensuring our performance management framework & the way we reward staff promotes fair customer outcomes. Managing and planning a range of governance forums and be responsible for reporting to mitigate risks
•    The role will support the execution of the global customer propositions and channels strategy through the development and delivery of a transformational frontline people engagement plan and by implementing sustainable tools and best practice to improve people capabilities & experience. The role holder will ensure optimum execution of the plan balancing cost with benefits and achievability within timelines & maintain a consistent standardized governance & footprint between Markets, Region and Group
•    The role involves ensuring all channels adhere and comply to all Group and Local policies. This also includes adherence to minimum standards related to Branch and EBS operations and work closely with BRCM teams during reviews of Branches and Sales teams to ensure ‘satisfactory’ outcomes & actively work with Branch and Sales Heads 
•    Working closely with distribution, L&D, digital, management teams & customer channels to ensure effective utilization of leads generated and tracking outcomes tools: and translate these into tool solutions that are ‘easy to use’, ‘easy to build’, and ‘easy to scale’ to enable them drive momentum & effectiveness.
•    Existing Sales Performance and Knowledge Management tools under the remit of the role holder include all existing tools (GOAL, EIM, WCF, RSS, iKnow, JARVIS ,..etc and any other people related tools). Where necessary, the role holder will work closely with other tools and solutions teams (DNA) to ensure effective integration and alignment, including CRM/ RMP platforms, multi-channel tools, and other staff and customer tools.
•    Work closely with Learning & Development to train frontline on effective utilization of sales tools, huddle meetings, communications, recognition and reward, career development and organizational design working in partnership with Senior stakeholders within WPB, compliance and minimum standards to ensure risks are effectively managed 
•    Ensuring optimum execution of the Global Customer Channels strategy by balancing cost with benefits through the development and delivery of transformational people engagement plan to improve people capabilities, experience & mobilize project teams from start to completion including milestones, risk, issues and dependencies

To be successful in the role, you should meet the following requirements:

Knowledge / Experience

•    Bachelor’s degree is must to obtain visa in UAE
•    Proven experience in customer centric organizations, ideally banking/personal financial services or equivalent 
•    Proven managerial experience and of leading high performing teams 
•    Evidence of driving business change across different business areas and/or geographies 
•    Understanding of external market trends and ability to interpret and utilize to HSBC’s advantage 
•    Experience of developing and implementing people initiatives across multi disciplines 
•    Knowledge of regulations impacting personal financial services activities & Project leadership experience

Skills and Abilities

•    Culturally sensitive and understanding of local customer needs
•    Highly numerate and financially literate
•    Highly effective communicator with excellent interpersonal skills & High level of energy and enthusiasm                                                                                •    Must have the potential for further development personally and professionally 
•    Excellent relationship building and senior stakeholder management skills
•    Strong leadership skills coupled with a high and demanding benchmark
•    Able to navigate conflicting strategic priorities and decisions 
•    Able to operate effectively in a complex matrix driven environment
•    Able to influence, engage and lead in a positive, inspiring manner & Good team player

You’ll achieve more at HSBC.

www.hsbc.com/careers                    

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued. 

Issued by The Hong Kong and Shanghai Banking Corporation Limited.