HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Through Commercial Banking, our global network offers comprehensive support and services to businesses in our home market of Hong Kong. From expanding overseas, to managing the cash and trade flows of an established enterprise, our team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as a Senior Account Manager, Global Payment Solutions.

Principal Responsibilities

In this role you will

• Overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Relationship/Business Reviews, coordination of a client’s global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis
• Establish and maintain excellent working relationships with key stakeholders in line with HSBC’s engagement culture and being a positive influence on a one team environment
• Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
• Identify and introduce service improvements to improve the overall client experience, review client interactions providing client education on the self-service tools available
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management

To be successful you will need

• Previous banking experience working with Commercial Banking/FIs/Corporates in sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage
• Strong knowledge of global cash management and understanding of the latest digitalization landscape
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services and able to deliver effective solutions
• Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances with a proficient level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues.
• Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems, taking initiative to resolve with minimal information

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.