Job description
Business: Markets and Security Services
Role Title: Senior Associate
Global Career Band: 6
Location (Country / City ): India/Bangalore
Recruiter Name : Srinivasan S
The Opportunity:
The role of eCS is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.
As a member of the Global eCS team, the successful candidate will be responsible for the following aspects of a client’s journey:
Ensure our clients have a seamless enablement experience on HSBC’s proprietary and non-proprietary systems
Monitor and resolve daily client issues related to various services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), Symphony (Client Communication System) and Transactional FX
Responsible for the client’s technology connectivity and their relationship with our Digital offerings
Understanding of the front-to-back systems flow and infrastructure of HSBC
Understanding of trading and electronic risk management capabilities of HSBC and External Markets
Working in a very high-paced, high risk environment where there will be a direct impact on client relationships and the revenue of the Global Markets franchise
eCS is a single Global team operating a 24 * 5.5 support model
What you’ll do:
Principal accountabilities, detailed key activities and decision making areas in eClient Services
Knowledge of Investment Banking Products (FX / Fixed Income and Equities), Trading platforms across business and companie and Messaging systems
Empathy for a retail / merchant client experience, in particular
Candidate Requirements
High level of organisational skills and attention to detail
(Nice to have) Understanding of FX, Pips, NDFs, Market Conventions
(Nice to have) Knowledge of API products and basic principles behind REST services
Ability to demonstrate proactivity and ownership
Own the communication between HSBC & client at the time of enablement, throughout their relationship with HSBC and during any Incident Management
Strong client facing, relationship and interpersonal skills
Should have the ability to:
Communicate their thoughts/ideas in a clear and concise manner which is understandable by all
Follow the Email, Chat and Phone Etiquettes and ensure that it is in compliance with HSBC policies
Manage time effectively and to prioritize in fast moving environment
Support & continuously improve the Client enablement process with an analytical and problem solving approach Candidate Requirements
Should have the ability to:
Identify any potential inefficiencies in the current process or technology and drive change and improvement
Co-ordinate with HSBC’s internal groups and collaborate, often globally with Front Office Sales, Trading and Technology teams to facilitate client on boarding to e-technologies
Creating Operational Efficiencies
Candidate Requirements
Should have:
The ability to identify opportunities to streamline existing processes and create operational efficiencies
(Nice to have) A proven record in demising redundant processes and refining existing ones
(Nice to have) Six Sigma Yellow/Green/Black belt certifications and project management experience are an added advantage
Customers / Stakeholders
Internal stakeholders in WPB and CMB for ecommerce payment offerings to those client bases
External clients such as large ecommerce merchants, international businesses and online travel sectors
Corporate and Institutional GM Clients
Candidate Requirements
Should have the ability to:
Extract feedback from internal stakeholders on new requirements they may have or Market shift which may need you to build functionality ahead of time
Liaise with the product owners and generate and communicate ideas through
extensive research
Create MI and new ways of depicting client trading trends for making intelligent business decisions
Leadership & Teamwork
Be part of a business team and cultivate spirit of commercial focus, innovation and entrepreneurship.
Lead by example
Candidate Requirements
Should have the ability to develop additional skills.
Escalate appropriately, speak up and ask the right questions.
Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
A rapidly changing regulatory environment with extensive impacts on the Markets businesses.
Increasing focus on business continuity delivery
Availability of appropriate resources and conflicting priorities across the business
Management of Risk (Operational Risk / FIM requirements)
Responsible for the continual assessment of operational risks associated with the role and inherent in the business, taking account of changing regulatory, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring and the impact of new technology. Uses initiative and independent judgement on a daily basis to analyse, problem solve and proactively respond to sales, trader and client queries and requests from senior management. Must have ability to make risk controlled decisions in fast moving markets.
Demonstrates compliance with HSBC Bank PLC Group standards, manuals and policies and adheres to the defined work practices, internal controls and risk management standards associated with the role
Observation of Internal Controls (Compliance Policy / FIM requirements)
Demonstrates HSBC values and culture and adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)
Exposure to key clients of the firm on a daily basis.
Requirements
What you will need to succeed in the role:
Technical Skills:
Excellent MS office Skills – Excel and Power point
Coding Skills – Alteryx, Tableau, VBA, SQL, Python, Java, C++, R, NLP
Strong MI & Presentation skills
Multi task - Ability to work on more than one platform
Ability to simplify complex tasks in easy formats and communicate in a simple manner
(Nice to have) Demonstrate product testing skills and come up with logical analysis and conclusions
(Nice to have) Experience in a scripting language would be an added advantage to help automate parts of a process
Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role.
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Nom du recruteur
Srinivasan S
Courriel de recruteur
srinivasan.s@hsbc.co.in