HSBC Group

Business: Global Transformation

Open Positions: 1

Recruiter Name: Lampson LIANG

Location: GZ

Why join us?

IWPB Business invests over USD 1 billion annually to drive digital transformation, launch innovative products and propositions, and implement regulatory changes that enhance customer experience and business performance. As part of the Global Change Execution, Business QA work closely with Product Owner, Technology, Risk, Operations, and other enabling teams to deliver cutting-edge solutions for our customers. Our team operates globally, supporting all markets and value streams within the IWPB business across HSBC. A career in the Business Transformation team provides an unparalleled opportunity to deliver complex and impactful change across products, working with senior stakeholders across multiple markets and regions. This is your chance to be part of a professional team that delivers high-quality, innovative change at pace.

The Opportunity:

Joining the IWPB Digital Platforms Value Stream as a Senior Business QA Manager offers a unique and exciting opportunity to play a pivotal role in ensuring the delivery of high-quality solutions that meet customer needs and align with key Group Strategy goals. Business Testing is a critical part of the Change Execution journey, ensuring that new products, propositions, and capabilities are rigorously validated before launch to deliver exceptional customer experiences.

As a Senior Business QA Manager, you will partner closely with Global IWPB IT, Business & Tech Product, Business Transformation, Business Operations, and UI/UX Design teams to ensure the successful delivery of digital solutions. You will play a key role in defining and executing testing strategies, validating business requirements, and ensuring alignment with customer expectations.

This is a senior role with accountability for overseeing business testing activities, collaborating with cross-functional teams, and working closely with Programme Directors, Product Managers, and other stakeholders. You will be instrumental in driving quality assurance across the IWPB Value Stream, ensuring that every solution we deliver meets the highest standards of quality, performance, and compliance.

What you’ll do:

Reporting to Global Head of Business QA accountable for leading, managing and driving the evolution of the Business QA function/discipline for deliverables and activities and delivery center as Agile and DevOps ways of working are further adopted. The role holder will be part of the broader Business QA capability, bringing together Business Testing and Quality functions to drive effective and efficient ways of working whilst continuing to deliver quality product to our customers. The role holder will ensure that all changes across Global Change Execution Portfolio meet the business criteria and customer requirements, to ensure quality of deliverables and best in class experience.

Provide leadership of a strong horizontal testing capability of internal staff and vendor engagements of multiple initiatives delivered to multiple markets of IWPB.

Leadership & Strategy:

• Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered.
• Build and lead a high-performing team aligned with the principles of the Business QA capability.
• Directly supervise and lead the Business QA teams ensuring alignment with organizational goals.
• Act as the escalation point for project issues and concerns, providing timely resolutions.

Delivery Excellence:

• Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers.
• Contribute to the successful delivery of flagship Global Change Execution Programmes.
• Oversee internal business user engagement in business acceptance activities for customer and staff facing applications.
• Lead the transition to Agile methodologies within the Business QA discipline.

Customer Focus:

• Utilize external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances.
• Ensure deliverables are aligned with customer needs and operational considerations, maintaining a strong customer focus throughout.

Team Leadership & Development:

• Provide direct leadership to a team of up to 100 FTEs and indirect leadership to vendor and partner resources within the capability.
• Define and implement training and development plans for the team, including accreditation programs and robust performance management practices to foster a high-performance culture.

Governance & Risk Management:

• Operate within the broader IWPB Business QA governance structures, ensuring compliance with established standards and protocols.
• Identify key risks, issues, and interdependencies, providing appropriate mitigation strategies or escalating as necessary.
• Develop and implement clear governance procedures within the Business QA discipline.
• Support audits and independent program assessments as required, ensuring HSBC is not exposed to operational or reputational risk.

Technical Expertise:

• Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them.
• Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management.
• Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes.
• Awareness of User-Centered Design methodology and a strong customer-centric approach.

Leadership & Performance Management:

• Demonstrated ability to lead and develop high-performing teams, with strong performance management and team development skills.
• Experience in process improvement and LEAN thinking methodologies.

Project Management & Delivery:

• Excellent understanding of project methodologies, frameworks, and best practices.
• Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations.
• Pragmatic decision-making skills, with the ability to balance commercial, risk, and customer experience factors to make clear recommendations.

Communication & Relationship Management:

• Highly developed communication skills (written and verbal) to explain complex or technical issues effectively.
• Strong relationship management skills to navigate conflicting priorities and satisfy a diverse range of internal and external stakeholders.

Personal Attributes:

• Innovative mindset with the ability to approach challenges creatively and deliver results.
• High levels of resilience, self-motivation, and the ability to adapt to a dynamic environment.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***