HSBC Group

Business: IWPB Technology

Open Positions: 1

Recruiter Name: Aaron Z Y CAI

Location: GZ

Why join us?

International Customer Onboarding (ICO) is the engine driving global customer growth. It enables seamless cross-border account opening (i.e., pre-departure) and strives to transform the onboarding experience into one that is simpler, faster, and frictionless. Our mission is to revolutionize the ICO capability to make it instantaneous and accessible. To support this vision, we are seeking a Site Reliability Engineer (SRE) to contribute to the delivery of highly resilient and scalable system, ensuring world-class reliability and performance for our systems.

The Opportunity: 

We are currently seeking an experienced professional to join our team in the role of Site Reliability Engineer (SRE).

As an SRE, you will play a critical role in ensuring the reliability, scalability, and performance of our systems. You will work closely with development teams to automate operations, improve observability, and enhance the stability of the International Customer Onboarding (ICO) platform and APIs. Your contributions will be instrumental in delivering high-quality services aligned with business objectives and industry standards.

What you’ll do:  

• Performance Optimization: Collaborate with development teams to improve API performance, scalability, and latency.
• Reliability Engineering: Build and maintain reliable systems by automating deployment, monitoring, and incident response processes.
• Incident Management: Lead incident response efforts, conduct root cause analysis, and implement preventive measures to ensure system availability.
• Monitoring and Observability: Design and implement monitoring solutions to improve system observability, enabling proactive identification of issues.
• Infrastructure Automation: Develop and maintain CI/CD pipelines, automated provisioning, and deployment processes to streamline operations.
• Collaboration: Partner with developers, architects, and business analysts to ensure system requirements align with reliability goals.
• Governance: Provide oversight and governance for API changes, ensuring compliance with architecture standards, security protocols, and operational risk policies.
• Documentation: Maintain detailed documentation of system architecture, processes, and incident reports to support knowledge sharing and continuous improvement.

• Bachelor's Degree or above in Computer Science, Information Technology, or a related field.
• At least 8 years of experience in reliability engineering or software development.
• Strong understanding of DevOps principles, including CI/CD pipelines, automated builds, provisioning, and deployment.
• Proficiency in monitoring and observability tools (e.g., AppD, Splunk,).
• Hands-on experience with containerization and orchestration tools like Docker and Kubernetes.
• Solid knowledge of cloud platforms (e.g., AWS, Azure, or Google Cloud).
• Fluency in English and Cantonese and mandarin.
• Strong problem-solving, analytical, and communication skills.

What additional skills will be good to have?

• Hands-on experience in project management.
• Proven ability to work in global teams with diverse cultures.
• In-depth knowledge of security best practices for software system and cloud environments.
• Strong presentation skills, with experience delivering technical content in internal or external conferences.
• Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Ansible).

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***