HSBC Group

GCB 4

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. We have four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Senior Manager, Personal Banking & Customer Relationship Management.

Principal Responsibilities

• CLCM and product LCM oversights - Lead CLCM across all propositions/ channels/ products in AMH WPB with a primary focus on customer activation and relationship deepening, driving customers from perfect onboarding to grow along vintage to become engaged customers and use HSBC as main bank.
• CRM demand management - Lead CRM demand management to ensure business demand prioritisation is based on strategic intent to maximize CLCM impact, deepen customer relationship and maximise cross/up-selling opportunities
• Leverage on AI and Gen-AI capabilities to build innovative messaging capabilities, drive lifestyle and event-based targeting, and accelerate the delivery of personalized engagement at scale

To be successful you will need

• Excellent understanding of wealth and personal banking products on top of digital commercialisation, with strong business focus in customer propositions and segmentation
• Stronger customer centricity to understand customer voice, develop customer insights informed by data analytics
• A forward-looking leader with innovative thinking and demonstrated ability to lead change
• Keep up with trends, reimagining how to generate value to the business. Obsess about how to apply tech and data to solve business problems or finding new opportunities
• Great sense of ownership; excellent relationship building and senior stakeholder management skills including an ability to operate in a complex, matrix driven environment
• Creative and agile mentality; convincing and motivating to bring the teams to success.
• Eager to convert conceptual ideas into implementations; problem solving with actionable resolutions in a timely manner

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.