HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8207&company=hsbcholdin&st=BAA8C8496B70990A3F3EBBB405FBCBC38A34D10F

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.    

Under the Digital First strategy, WPB UK is moving from a data-rich to data-driven organization; the Data and Analytics department are central to this transformation. We deliver data analytics, machine learning (ML) and management information which are used to measure, automate and improve the performance of the business. We are at the heart of customer intelligence and marketing; using ML to communicate the right message, to the right customer, at the right time. 

We are currently seeking an experienced professional to join our M&S Bank squad in the role of Senior Messaging Operations Analyst. You will deliver high-quality customer communications across multiple channels. The role focuses on translating business requirements into compliant and engaging customer messages, driving operational excellence, enabling innovation, and ensuring consistent risk management in line with HSBC standards.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Manage the end-to-end delivery process for customer communications in mult-channel (e.g. SMS, email, push, in-app messaging, etc), ensuring accuracy, timeliness, and compliance.
•    Translate business requirements into effective messaging through CRM and campaign management tools.                                                           
•    Act as a subject matter expert on Messaging Delivery, supporting training, mentoring, and knowledge sharing across the squad and wider team.
•    Drive process improvements and ensure risks are identified, escalated, and resolved appropriately.  Promote automation and innovation to improve efficiency and campaign effectiveness.
•    Collaborate effectively with stakeholders across business, products, and technical teams to achieve delivery goals.
 

To be successful in this role you should meet the following requirements:

•    Experience in a technical / systems driven role where you have followed a step-by step process. 
•    Hands-on experience with Salesforce Marketing Cloud (SFMC) 
•    Experience with databases and the ability to manipulate data using SQL / SAS - essential 
•    Having a good eye for detail and accuracy is essential 
•    Good knowledge of Agile methodology, with experience using JIRA and Confluence in squad-based delivery.

This role is hybrid and can be based in Chester or Sheffield.

If you are an HSBC Contractor and wish to apply to this role, click here

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).