HSBC Group

GCB 4

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as a Senior Product Manager.

Principal Responsibilities

In this role you will

• Define medium-to-long term product capability/feature roadmap, ensuring it reflects evolving client needs/behaviours, market infrastructure developments, regulation, and emerging technologies. Ensure roadmap aligns to future state architecture and broader Client Connectivity and CIB goals

• Set the direction for development of new product solutions/capabilities/features, by defining and prioritising epics within mandated systems to unlock delivery and improve visibility. Empower product owners to further refine user stories and prioritise backlogs for delivery. Ensure awareness and visibility of roadmap to broader business and stakeholders and link back to broader Client Connectivity strategy incl. FSA

• Collaborate with country/regional market management and client change teams to understand and address client and market trends within the capability roadmap and contribute to global Client Connectivity strategy. Proactively identify key themes emerging and work with operations and technology team to determine solution approach, supporting concept/business case creation and investment approval

• Responsibility for capability product governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency

• Develop and execute product commercialisation in partnership with business readiness and frontline teams to increase product uptake and performance as per product strategy. Ownership of benefit realisation (OKRs and KPIs)

• Ensure a client-centric capability development, commercialisation, and risk management approach by reviewing client feedback, usage data, complaints, industry surveys and insights shared from market management and client facing teams i.e. Helpdesk, Client Onboarding, Relationship or Sales Managers

• Design capabilities that consider client and colleague experience end-to-end, from onboarding/set-up to support/servicing. Ensure automation and avoidance of manual intervention is prioritised in the capability roadmap

To be successful you will need

• Strong knowledge/ experience in the area of Payments and Cash Management and/or Digital Channels

• Demonstrable success in a product and/or channel management capacity, with excellent knowledge of product management lifecycle and experience developing and commercializing new digital capabilities or client experience improvements

• Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team

• Excellent communication ability, written and verbal, to explain complex ideas simply in client centric language, including data requirements

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.