HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role of a Senior Project Manager in Client Implementation is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You’ll lead the charge in onboarding clients onto our channels and solutions, ensuring seamless transitions and driving satisfaction, and will relationship manage several top tier clients.

As our Senior Project Manager, Client Implementation you will:

• Provide pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation and project management expertise for our diverse client base, utilizing your deep Subject Matter Expert (SME) knowledge of Payments, Liquidity, Enterprise Resource Planning (ERP), and Regulatory Solutions

• Streamline documentation processes using tools like Governance & Document Controls (GDCs) to ensure accurate and timely delivery, minimizing friction

• Employ proactive project management methodologies and utilize our scalable organizational design to manage multiple complex and global client projects effectively

• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders

• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond

• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed

• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience

• Collaborate with cross-functional teams globally, including Legal, Operations, Information Technology (IT), Sales, and Product, to optimize internal processes and project delivery

• Stay updated on the latest developments in payments products and technology, as well as act as a role model and escalation point for the team, providing training, support and guidance

• Drive the strategic priorities of the Global Payments Solutions (GPS) business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure
  
  For this role, HSBC targets a pay range between $100,400.00 and $150,600.00
  
  The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
  
  At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Extensive experience in building effective client relationships and stakeholder management

• Proficiency in payments and liquidity product knowledge

• Previous project management experience and/or relevant qualifications

• Familiarity with design thinking principles

• Ability to manage competing deadlines effectively in real-time

• Excellent communication and influencing skills

• Proven ability to excel under pressure and drive strategic initiatives forward

• Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients

• Represent HSBC at Industry Events, help position HSBC as a top provider of treasury management services

• Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score
  
  In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.
  
  As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
  
  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.