HSBC Group

GCB 4

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Client Integration.

Principal Responsibilities

• Lead and manage multiple complex projects to on-board clients to HSBC Digital Channels (HSBCnet, Treasury API, H2H and SwiftNet); Proactively identify and highlight technical blockers that may affect a successful implementation to maintain a best-in-class customer experience
• Keep on top of industry trends, emerging technologies, and changes in payment regulations to support your technical testing knowledge and problem-solving capabilities; Maintain a strong understanding of both the wider financial and technical environment of the client's business
• Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure; Contribute to technical client workshops to understand and support their business automation goals
• Support pre-mandate and RFI/RFP requests, providing technical expertise to develop appropriate solutions and proposals; Cultivate and nurture strong, trusted relationships with clients through effective communication, understanding their business needs, and ensuring satisfaction with the onboarding process
• Communicate with stakeholders at a country, regional and global level; ensure effective internal and external communication with sharing of project status, risks, and issues. Serve as liaison between Client Service and Sales, Coverage, Product and IT
• Manage a varied portfolio of complex, global integration projects, including piloting new products/services offered by GPS; Drive project timelines to achieve optimal time to revenue, focusing on high revenue/strategic clients
• Represent HSBC at Industry Events, help position HSBC as a top provider of treasury management services; Simplify and challenge existing processes. Contribute to continuous improvement initiatives to enhance our Net Promoter Score
• Feedback to the GPS Product teams on the competitive market landscape and client specific requirements, to help drive product enhancements and developments as appropriate

To be successful you will need

• A strong understanding of Payment Types Regionally & awareness Globally; A strong understanding of the various industry standard formats (including ISO20022), testing processes and methodologies
• A strong understanding of the key industry changes, with specific reference to Swift MT to MX (ISO)migration and the requirements and impact to our client base (Corporate & FIG)
• Experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery and appropriate prioritisation
• Strong experience of working in customer facing roles, tailoring solutions to various client sectors and delivering excellent customer service
• A track record of delivering significant change which improves business effectiveness in sustainable ways; Additional languages are an asset
• Excellent communication and influencing skills, both verbal and written, with experience of adapting style and approach to the audience and message to be delivered to both customers and internal stakeholders

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.