HSBC Group

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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include: DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Corporate Services Technology, within the Enterprise Technology organisation, provides technology leadership and partnership for the Business Risk and Resilience and Real Estate (formerly Corporate Services) business functions. We are currently looking for an experienced IT professional to join the Business Continuity and Incident Management Function as a ServiceNow Innovation Strategist.

The ServiceNow Innovation Strategist is a pivotal role in the team.  The role holder will be partnering with our business stakeholders, technology team and ServiceNow vendor to ensure that our portfolio of Business Continuity and Incident Management applications is developed and managed in line with both Business and Technology strategies. The role holder will also be operating on the cutting edge of the ServiceNow product capabilities to understand how new features and processes can enhance our applications.

In this role you will:

·         Maintaining a good working knowledge of ServiceNow product features with an understanding of how these could enhance our BCIM applications and/or the working practices within the POD

·         Providing recommendations to the Product Owner and BCIM Technical lead – to include any financial, governance, architectural and resource considerations

·         Embedding new functionality/processes within the POD – including demos/workshops on the new functionality; overseeing development/testing/release; ensuring any user training requirements are catered for

·         Embedding a UX culture within the POD – every decision should be made with consideration for our users

·         Attending relevant BCIM Working Group and Design Authority meetings

·         Building effective relationships with our ServiceNow vendor and conducting regular meetings to discuss ServiceNow capabilities vs. BCIM requirements

·         Participating in ServiceNow/BCIM co-design workstreams

To be successful in this role you should meet the following requirements:

·         Experience of working in a Global Technology organisation, overseeing the implementation and management of ServiceNow applications and product features

·         Knowledge of the ServiceNow GRC module, particularly IRM (Integrated Risk Management), Operational Resilience and BCM

·         Experience of working directly with vendors and maintaining effective relationships with them

·         The ability to understand complex business processes and how applications can be configured to support these processes

·         Experience of working in Agile teams

This role is based in Sheffield and offers hybrid working.

Continue to grow with our internal opportunities.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500