HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department- CTO

In this role, you will:  

• Own, Interpret and analyze customer requirements/issues and look at effectively completing them. Strive to deliver outstanding customer service and drive to achieve/improve exceptional customer loyalty, satisfaction and turnaround time.
• Acquire good process knowledge and be informed of all new updates/additions and functions.
• Customer education on product use.
• Liaison with in-house departments and third-party suppliers.
• Involvement in project implementation.
• Involvement in procurement/deployment of software.
• Work towards improving and building on existing knowledge. Effectively utilize various training programs offered by the bank.
• Share best practices. Be a visibly active member in the team by actively participating and contributing to team meets.
• Identify ways of improving service/adding value/reducing costs in line with business goals.
• Ensure compliance with audit requirements by actions being governed by overall audit guidelines.
• Actively participate in understanding and completing various Compliance, Security and Audit related certifications rolled out by the HSBC Bank/Group 

To be successful in this role, you should meet the following requirements:    

• Candidate should be at least a graduate in any discipline with 3-5 years of IT experience.
• Ability to work under pressure and deliver within limited timescales, whilst maintaining quality.
• Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
• Enthusiasm for new technologies and change.                     
• Good working knowledge of Windows Operating Systems.
• Strong knowledge on Third party software and license management along with Software delivery.
• Good general IT support knowledge.                                                     
• Strong interpersonal skills & good customer service skills.
• Good communication skills, both verbal and written.                         
• Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision-making skills

Candidate User Guide - India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India