HSBC Group

Business:. Chief Control Office (Operations)

Open positions:1

Role Title: Senior Manager, Control Expert, GTRF GSC’s

Global Career Band:4

Location : Bangalore

Recruiter Name: Anusha Balakrishna

The Opportunity:

• This role is part of the Chief Control Office (CCO) within Digital Business Services (DBS). The Chief Control Office is part of the 1st Line of Defense. It oversees the holistic end-to-end health of the control environment; provides a forward-looking view on risk and controls; drives effective design and implementation of controls; and monitors, advises and challenges control owners on how they are managing their risk. It seeks to apply innovative and forward-thinking solutions to risk management in the first line, helping control owners to proactively manage their risks.
• This role leads the GTS Operations; GTS Operations consists of circa 1,300 staff supporting the Global Trade & Receivables Finance business (GTS) from Global Service Centres in India, China, Egypt, Poland and Mexico. GTS Operations validate and process Documentary Credits, Import and Export Bills, Import and Export Loans, Portfolio Management Distribution, Receivable Finance, Payments and other instructions – and perform in-flight Financial Crime Control checks (Anti-Money Laundering / Sanctions).
• This role is based in a GSC location where GTS Operations co-exist and reports to the Chief Control Officer for Global Wholesale Operations.

The focus of the role is:

• Supporting, advising and challenging the management of GTS Operations to ensure that their risks are understood and well controlled. The role includes analysing the performance of the control environment, performing deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses.
• Leading the GTS CCO team: build a team that is greater than the sum of its parts; develop, mentor and coach each team member to develop their capabilities and skills - and deliver the required support to GTS Operations.
• A major emphasis of this role will be supporting the Transformation programmes within GTS. Ex.Trade Transformation is a multi-year programme to holistically transform the GTS business – which includes driving significant change in the activities, processes, operating model and control environment of GRTF Operations. The holder of this role will be expected to work with and influence the transformation programmes to deliver a state-of-the-art control environment for GTS.

What you’ll do:

Principal Accountabilities: key activities and decision making areas 

Impact on the Business/Function

• Drive effective design of operational controls by
• Working with the businesses (principally GTS) and Operations to review and critique front-to-back processes and controls
• Ensuring risk and control standards (including the CCO Control Design Principles) are incorporated in the design of new processes
• Drive effective operation of control measures by :-
• Monitoring and analysing control measures to form opinions on the control environment
• Ensuring effective and efficient balance of control effectiveness measures (including Risk & Control Assessments, Key Risk Indicators, test approaches, reviews, audits and judgment based attestations)
• Analysing root cause of incidents and errors
• Identify and eliminate systemic issues in the control environment by:-
• Performing risk assessment deep dives initiated by trigger events such as internal and external incidents

Identify emerging risks and potential issues by:-

• Developing indicators that, for instance, predict the impact of known risk triggers
• Applying knowledge of control failings in other operational processes, locations etc. to enable GTS Operations to identify and address similar control weaknesses.       

Typical Targets and Measures

• Incorporation of effective and automated controls in the design of all new processes / systems
• Increased use of technology and alternative methodologies to measure control effectiveness
• Effective use of analytics to identify potential emerging risks.
• Feedback from CCO and Business Services leadership teams.
• Evidence of early, proactive identification and execution of control and risk interventions

Customers / Stakeholders

Build effective relationships with key stakeholders across GTS Operations and leverage these relationships to:

• Ensure that controls advice and guidance from CCO is welcomed and acted upon by stakeholders
• Ensure that change activity (such as process, operating model and system changes) incorporates control requirements from the initial design onwards.
• Ensure control remediation activities are robust, complete and sustainable.
• Provide effective and insightful challenge
• Ensure adherence to the Operational Risk Management Framework (ORMF) and operational risk policies
• Build effective relationships with key stakeholders within 2nd line of defence and Operational Risk and leverage these relationships to:
• Contribute to the deployment of operational risk policy and framework in GTS Operations.
• Develop and agree an agenda for GTS Operations that balances the priorities across all stakeholder groups (external: GTS Operations, GTS CMB; internal: Wholesale CCO, CCO Operations) at a country, regional and global level.    

Typical Targets and Measures

• Positive and constructive feedback from key stakeholders
• Evidence of advice and guidance being followed

Leadership & Teamwork

• Lead the GTS CCO team and be an active member of the CCO Operations Leadership Team.
• Build a strong team culture: rooted in HSBC’s values with a focus on value-adding tasks and an emphasis on teamwork and mutual support
• Promote a learning mindset, coach and mentor each member of the team to strengthen their strengths and minimise their weaknesses
• Advocate desired behaviours, promote positive activities & manage consequences and shape the climate, tone and environment in which people work.
• Work effectively as part of a global, multi-skilled team with a range of expertise and experience. Leverage your experience to help others and be open to others helping you
• Balance your immediate responsibilities in GTS Operations with the priorities of the global CCO team in order to deliver both.      

Typical Targets and Measures

• Stakeholder and peer feedback

Operational Effectiveness & Control:

• Ensure that GTS Operations has a robust control environment and a strong risk culture through:
• Ensuring Control Owners within GTS Operations fully understand their responsibilities and are motivated and focussed on executing these responsibilities on a daily basis
• Working with Control Owners to ensure compliance with the risk policies and control standards
• Apply and critique the definition and application of policies, control standards and procedures by:
• Working with all lines of defence to influence the definition of group policies and control standards
• Ensuring the control framework enforces policy standards

Typical Targets and Measures

• Evidence of robust and effective controls
• Evidence of well-managed control environment (e.g. issues and actions are raised in a timely manner and actively managed)
• Development of best practice, standard tools and improvements to the Risk Management Framework

Management of Risk

• Continually assess the risks related to the Business Service, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, organisation change and the impact of new technology.
• Consistently display positive leadership behaviours related to the management and mitigation of risk, including notification and escalation of any concerns and ensuring timely action in relation to points raised by audit and external regulators.
• Continually support HSBC's approach to conduct, which is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets. 
• Maintain awareness of operational risk and minimise the likelihood of it occurring, including its identification, assessment, mitigation and control, loss identification and reporting

Observation of Internal Controls

• Ensures that HSBC internal control standards are met, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Local Job Requirements

• This role is based in Bangalore and leads the GTS Operations CCO team executing an agenda that is composed of a blend of global, regional and country priorities. The role holder will be expected to work outside of the GTS Operations domain to support the execution of the broader CCO agenda. The role will require global travel.
• The role has a direct reporting line to the Chief Control Officer, Global Wholesale Operations and an entity reporting line to the Head of CCO Shared Services, GCOO CCO MI COE in Hyderabad.

What you will need to succeed in the role:

Essential Requirements

Knowledge

• Clear understanding of operational risk and how it is managed
• Knowledge of large scale business processes (within banking or other industries) and the risks inherent in these processes

Capabilities

• Strong leadership skills; ability to manage and develop a global team
• Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management.
• Able to define, agree and deliver an ambitious agenda with minimal oversight
• Intellectually curious and inquisitive
• Able to analyse and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations.
• Able to develop creative solutions to difficult problems
• Able to pro-actively identify and resolve issues with minimal supervision
• Strong written and verbal communication skills: ability to present complex issues simply and concisely,
• Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.
• Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment

Desired Requirements

Knowledge

• Detailed understanding of GTS Operations or Wholesale Operations and the regulatory environment in which it operates.
• Knowledge of GTS products and services
• Understanding of risk/control frameworks and risk polices
• Knowledge of best practice in risk management
• Educated to degree level (or equivalent)

Experience

• Operating effectively in a complex, global organization
• Experience of managing operational risk
• Experience of designing and implementing process controls

Capabilities

• Process design and/or process reengineering skills
• Expertise in risk and control reporting – especially in defining and measuring leading risk indicators

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You’ll achieve more at HSBC

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