HSBC Group

Open positions:1

Global Career Band: 6IC

Why join us? 

The Third Party Engagement Manager and Change Manager support will report to both the TPEM and Change Manager as part of the created Trustee Management Office (TMO). The TMO is expected to be set up throughout 2025 and operate as BAU after the onboarding of HSBC to the eMPF platform with the primary function to facilitate and support any residual administration services (RAS) that is over and above the scope of the assigned vendor.  

The Opportunity:  

The Third Party Engagement Manager and Change Manager support will report to both the TPEM and Change Manager as part of the created Trustee Management Office (TMO). The TMO is expected to be set up throughout 2025 and operate as BAU after the onboarding of HSBC to the eMPF platform with the primary function to facilitate and support any residual administration services (RAS) that is over and above the scope of the assigned vendor.  

What you’ll do:     

• Support the TPEM to ensure the HSBC Third Party Risk Management Framework is adhered to including periodic review and assessment of the appointed Third Party Service Providers’ compliance to HSBC Standards.

• Work with procurement and legal team to ensure that all third party contracts are properly executed, monitored, and adhered to. Review contract terms regularly to ensure that they remain relevant and favorable to the organization.Support communications between new service provider and the TPEM, and facilitate engagement / onboarding and contract renewal.

• Support the monitoring of service quality, delivery timeliness, cost effectiveness, and customer satisfaction.

• Support the acquisition of data driven reports and analytics to track progress, identify trends, and detect any deviations from the agreed upon standards.

• Support the TPEM in maintaining business continuity plan with the appointed service provider is in place and updated regularly.

• Support the Change Manager to work with involved parties to monitor and communicate areas for improvement in TMO processes, tools and ways of working.

• Help create and maintain a roadmap of changes proposed by the TMO across their handling procceses and tools.

• Adhere to the change management process both internally and with external parties are required (e.g. PCCW), facilitating business requirements elicitation and build including testing.

• Work closely with the business manager to share resourcing and budget requirements.

What you will need to succeed in the role:       

• Over 5 years working experience in pension fund, MPF and/or call centre experience would be an advantage.

• Fluent Mandarin, Cantonese and English.

• Eager to learn and strive for continuous improvement.

• Able to work under pressure and meet deadlines.

• Client focus and provide solution to clients.

• Flexible for job rotation and  multi-skilling.

• Willing to change and be proactive to drive change.

• High integrity and professionalism.

• Self-starter and good sense of responsibility.

• Good people management skill, ability to lead and supervise subordinate.

• Hands-on experience in PC applications.

• Good interpersonal and communication skills.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)