HSBC Group

If you are a UK or CIIOM based employee, please apply using the following link which will take you to our new Recruitment System: https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=7973&company=hsbcholdin&st=D9DB0F07EB1481032E4D4BD9385F000A709C0D1E

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of Technical Events Lead Engineer - Production - Audio Visual.

Join our dynamic team as a Technical Events Lead Engineer within Executive Technology Services, where you'll play a pivotal role in delivering cutting-edge technology solutions and exceptional user experiences. Our End User Services empower HSBC colleagues to collaborate seamlessly and drive the Bank's strategy forward. We provide a suite of Enterprise End User Devices, including Thin Clients, MacBooks, Mobiles, and Windows-based devices, all integrated with top-tier collaboration software for email, chat, file sharing, and video conferencing. Our diverse operating systems—Windows, iOS, Android, MacOS, and Elux—are tailored to meet corporate needs. With interactive whiteboards, digital signage, and a world-class video conferencing system, we ensure our colleagues can share and connect globally. Our comprehensive Managed Print Solution is backed by customer-centric support services, extending beyond End User Services.

Elevated Technology Services offers bespoke solutions for colleagues with unique technology needs, including Executives, senior management, Traders, and those interfacing with high-revenue customers or requiring assistive technology. We also manage the Innovation Showroom.
As a Technology Specialist, you'll be at the forefront of servicing the technical event and meeting needs of HSBC's Managing Directors and Board members. In this fast-paced environment, you'll ensure our senior management's technology requirements are met, regardless of location, technology, or time.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

• Serve as the primary contact for technology inquiries and new requirements from HSBC Managing Directors, Board members, and support teams.
• Provide remote and onsite troubleshooting assistance.
• Plan and deliver meetings and events with precision.
• Offer guidance to enhance technology interaction.
• Lead and execute projects as needed.
• Proactively monitor and resolve technology issues.
• Drive change with internal and external technology teams to deliver exceptional service to our Executives.
• Travel nationally and internationally as needed.
• Continuously generate ideas to enhance service delivery.

To be successful in this role you should meet the following requirements:

• A passion for delivering exceptional customer service.
• Strong administrative and organizational abilities.
• Exceptional troubleshooting skills to identify and resolve issues.
• Ability to translate high-level business requirements into actionable deliverables.
• Technical expertise in: Meeting & Event delivery, Technical AV experience (Sound Desk, Vision Mixing, Camera Work, Lighting, Show Calling), Zoom, Windows 10, Apple Mac, Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Mobile Devices (iOS & Android) + Microsoft Intune and BlackBerry UEM

This role is based in London .

If you are an HSBC Contractor and wish to apply to this role, click here - https://career2.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=7973&company=hsbcholdin&st=D9DB0F07EB1481032E4D4BD9385F000A709C0D1E

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted  by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).