HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. 

We are currently seeking a high calibre professional to join our team as a Vice President, CRM and Analytics. 

Principal Responsibilities

• Develop and deploy analytical solutions across a variety of use cases for retail customers, including but not limited to customer acquisition, customer retention, product development, pricing decisions and other business needs within iWPB Singapore
• Manage and own the entire end-to-end lifecycle of building and validating predictive models along with their governance, deployment, and maintenance
• Interface with business & global analytics teams across the bank to formulate solutions & product changes as informed by data insights from analytical models
• Work independently or in a team to solve complex problem statements
• Identify and evaluate new development opportunities within existing datasets, uncovering hidden patterns and potential use cases
• Build and implement AI Use Cases (Generative and Traditional AI) with a strong focus on customer benefits and the business impact to be achieved

• At least 8 years’ experience in building and deploying machine learning and predictive model solutions on large amounts of data
• Degree in Computer Science, Applied Mathematics, Statistics, Machine Learning, or a related quantitative field
• Ability to translate user requirements/ problem statements into technical solutions
• Extensive hands-on experience in coding and modelling skills in Spark, Python, R, SQL, Presto, Hive proficiency
• Strong front domain knowledge (e.g., retail banking products, sales productivity, marketing) to effectively identify the value of AI and analytics in the business context, preferably in the Wealth Management or Financial Industry context
• Deep technical and data science expertise, including experience in the following:
  • Statistical modelling (e.g., logistic regression, time series, CHAID, PCA), supervised machine learning (e.g., random forests, neural networks), unsupervised learning, design
  • of experiments, segmentation/clustering, text mining, network analysis and graphical modelling, optimization, simulation
  • Experience building in-production models, including associated scripting, error handling and documentation
  • Understanding of trade-offs between model performance and business needs

To be considered for this role, the relevant rights to work in Singapore is required.

When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.