HSBC Group

Business: Global Payment Operations
Open positions:1
Role Title: Vice President - Head of Risk and Control Delivery, ASP and MENAT GPS Operations GSC's
Global Career Band: 4
Location (Country / City ): India/Bangalore
Recruiter Name : Anusha Balakrishna

Why join us?

• Global Payment Solutions (GPS) Operations is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GPS Operations provides the operational stewardship of the GPS franchise, processing over 5.8B payments with value of $600T annually.
• GPS offers cash management products and expertise with the ambition to be the world's best international cash management and payments provider and bring the whole of HSBC's network seamlessly to our clients. To achieve this ambition and to keep pace with the accelerating pace of change required by our clients, GPS has a GEC endorsed strategy that will fundamentally reshape Global Payments Solutions into a technology-enabled, globally connected payments franchise, better supporting clients' needs and leading the market.

The Opportunity:

• This purpose of this role is to drive an effective control environment, addressing all known and emerging risks. The role holder will lead and coordinate an effective delivery for all Risk and Control topics, and ensure all risk actions, read across of identified issues, control monitoring as well as actions from RCA, Dash One and other risk forums are 
• executed as expected. This role will work alongside the GPSO CCO lead for the region, and ensure countries are embedding a strong risk and control delivery regimen.
• Objectives  
• Provide regional oversight and support for all risk and control matters, helping countries ensure all L1 and L2 controls are effective or a plan in place
• Ensure countries are working within risk appetite, call out outliers and drive closure of identified issues
• Support control design
• Monitor controls continuously and provide necessary support before and during audits 
• Identify opportunities to automate and enhance control monitoring through a data driven approach
• Support strategic projects working with cross functional teams
• Act as a bridge among business teams, risk partners and stakeholders to ensure aligned effective risk management practices
• The role includes accountability for operational risk management, escalation and mitigation of risks, timely risk reporting and ensuring known risks and less than effective controls are managed.

What you’ll do:

• Work with Country Heads of Payments to support all Risk and Control deliverables
• Drive a consistent control framework 
• Support effective design of material operational controls. 
• Support effective design, analysis and remediation of control measures.
• Contribute to regional / global risk initiatives
• Provide guidance on audit preparedness, implement best practices and drive risk culture
• Identify thematic and systemic issues in the control environment.
• Identify emerging risks and potential operational risk events. 
• Build effective relationships with key stakeholders across Business Risk including GPSO CCO teams and Lines of Businesses / Product Teams. 

What you will need to succeed in the role:

Knowledge

• Knowledge of the Risks Associated with Payment Services 
• Clear understanding of operational risk and how it is managed
• Knowledge of large-scale business processes (within banking or other industries) and the risks inherent in these processes
• Clear understanding on the end-to-end operations of a Payment journey including but not limiting to Payments Processing &
• Investigations, Reconciliations, Cheques processing, Client Management & Servicing, Global Billing Systems and pricing operations, Screening Operations

Capabilities

• Intellectually curious and inquisitive
• Able to analyze and interpret complex and varied information to generate insight – and then use this insight to develop concise and actionable conclusions and recommendations.
• Able to develop creative solutions to difficult problems
• Able to pro-actively identify and resolve issues with minimal supervision
• Strong relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior management.
• Strong written and verbal communication skills: ability to present complex issues simply and concisely,
• Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.
• Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
• Able to influence others; able to build and led build transient informal teams to solve specific issues

What additional skills will be good to have?

Knowledge

• Detailed understanding of Payments operation activity and the regulatory environment in which operations has to operate.
• Knowledge of retail banking, commercial banking and investment banking Payment products and services
• Understanding of risk and control frameworks and risk polices
• Knowledge of best practice in risk management
• Fair understanding on Technological enhancements within the Payments domain, know-how on ISO Program and its impact in the industry
• and Operational resilience, would be an added advantage.
• Knowledge of risk management systems (e.g. Helios) would be an added advantage

Experience

• Operating effectively in a complex, global organization
• Experience of managing operational risk
• Experience of designing and implementing process controls
• Experience of Payments Risk at a Regional level
• Experience in leading a Payments Portfolio in a market would be an added advantage

Capabilities

• Process design and/or process reengineering skills
• Expertise in risk and control reporting – especially in defining and measuring leading risk and control indicators

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
 

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