HSBC Group

Business: Private Assets
Open positions:1
Role Title: Vice President Operations
Global Career Band: 4
Location (Country / City ): India/Bangalore
Recruiter Name : Tanvi Mathur
The Opportunity:

• To lead and manage Alternate/Private Asset Funds Process in Kolkata (City Office)
• Promote relentless focus on service quality across Private Assets Fund Accounting Operational disciplines 
• Management of operational processes to meet or exceed service level requirements
• Accountable for continuous process improvement of existing processes and migration of new functions from the Country office. 
• Drive key employee initiatives to promote and position M&SS as the employer of choice.
• Financial planning to achieve cost targets set for the process. 
• Multiple Accounting practices / GAAP requirements based on locations 
• Manage annual transformation – Support re-balancing complexity, volume and criticality across City offices to align to the MSS Location
• Strategy and Connectivity between City office and Jurisdictions.
• MSS Operation (within Service Centres) is viewed as high growth and strategically important to achieve MSS strategic operating plan.

Business specifications for this role outlined below:

• Product Range / functions would include Alternate fund services (Private Assets) – Trade Uploads, Reconciliations, Pricing, Accounting and Valuations & Statutory Reporting, Global Tax
• Responsible functionally across multiple jurisdictions and multiple product serviced out of City office, Kolkata
  Manage transformation and growth.

Business Impact:   

• Given the criticality of the process, this role requires the job holder to manage adherence to process and FIM guidelines to ensure NIL impact to the business. Any exceptions, failures, inaccuracies or delays could potentially result in any of the following impacts. 
• Financial Loss
• Regulatory Impact
• Reputational Damage
• Audit Findings / FIM Breach
• Increased Operational Risk
  What you’ll do: 
  Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment etc.

Impact on the Business/Function 

• Ensuring compliance with HSBC Group policies and procedures, including regulatory requirements.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• To effectively assist HR to implement recruitment plans and to provide guidance on ongoing business requirements.
• Validate and monitor the relevance and effectiveness of training plans for operations teams and establish their alignment with business goals and budgets.
• Regular implementation and review of audit and diary watch procedures to give effective feedback to Management. Timely and ongoing implementation of audit reports.
• Establish effective framework for implementing Operational Risk Management across teams and the Service Centre. Prepare plans to mitigate Operational Risk in line with Group policy

Customers / Stakeholders

• Proactively identify problem situations and resolve to give maximum customer satisfaction. Escalation used only where necessary.
  Appropriate measures are taken to improve and sustain high quality and prevent recurrence.
• Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
• Monitor customer satisfaction levels and prepare and implement action plans to improve satisfaction levels.
• Ensure effective and appropriate structure and format in place for MI, which fully and accurately represents achievement of key business deliverables.

Operational Effectiveness & Control

• Ensure agreed migrations / re-migrations are effectively implemented in liaison with the project managers and business partners.
• Evaluate and agree appropriate levels for productivity, quality and learning curve with business partners.
• Ensure that issues/problems are fully analysed and resolved with-in reasonable time scales. Appropriate action is taken to prevent recurrence where necessary. Major issues identified and recorded / reported appropriately.
• Procedural changes / new initiatives are fully communicated to and implemented by the teams under control.
• Develop generic tools / procedures to ensure consistent and accurate completion of scheduled tasks across teams (e.g. Capacity planning)
  Processing teams consistently maintain a high level of customer service.
• By effective communication with superiors and peers, ensure that optimum use of resource is made across the Service Centres and that an effective cross-training plan is in place to support the functional model.
• Establish and regularly monitor business continuity plans, in line with GSC’s Business Recovery process.
• Ensure Cross Training plans support business continuity plans and facilitate staff movement from low complexity process to higher complexity processes

Leadership & Teamwork

• Motivate and develop team members across sections including specific attention to individual develop mentor action plans as required to achieve business objectives and manage future growth of Service Centres.
• People Managers are regularly briefed and made aware of individual/department performance achievements/targets.
• Provide strategic direction to People Managers to improve delivery on agreed service level agreements.
• Ensure effective mechanism is in place and implemented to identify and achieve individual potential at all levels to meet business objectives and to ensure effective succession plans are in place.
• Review performance management scheme and ensure it is appropriate and implemented accurately and consistently across sections.
• Complete progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to senior management.
• Regularly and effectively communicate Groups initiative, policies and other activities to the teams.

What you will need to succeed in the role:

Functional Knowledge

• Bachelor’s degree in Commerce or qualifications to accounting/finance industry or relevant experience.
• Detailed understanding single sub-process, control points, end to end process risk. 
• Knowledge in NAV calculation process with clear understanding of the E2E Fund Accounting Model. 
• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations. 
• Strong verbal communication and business communication skills.
• 8+ years of relevant fund administration experience.
• Management position with exposure to remuneration, performance management, team building and staff development. 
• Management position with exposure to business partners across multiple geographical locations.
• Excellent Team Management skills with ability to handle personnel issues and strong team bonding.  
• Efficient Time Management and ability to multi task work and priorities to meet defined deadlines 
• Proactive in implementing and driving solutions.
• Ability to build excellent rapport and working relationship with other departments and jurisdiction thus ensuring smooth operations.
• Should have demonstrated behaviour in line with HSBC values throughout
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators. 
• Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).

What additional skills will be good to have:

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals.
• Proven experience of successfully managing and developing a team of both managers and staff across a diverse range of processes, with an ability to provide direction and motivation in an ever changing environment.
• Proven record in building and maintaining business relationships and a strong customer service drive.
• Excellent analytical skills and commercial acumen.
• Proven process management, improvement and service management skills.
• Evidence of active participation in establishing and managing effective Operational Risk.
• Evidence of strategy design and implementation with sound understanding of internal/external business environment.
• Knowledge on global financial markets
• Strong working knowledge on MS Office
  Link to Candidate User Guide:
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  Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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