HSBC Group

For any UK based employees wanting to apply for this role, please do not apply via this page.  Instead, please use the following link which will take you to our new Explore jobs / Eightfold Career Hub.

hsbc.eightfold.ai/careerhub/explore/jobs

Any non-UK residents, please continue with your application on this page. 

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.   

We are currently seeking an experienced professional to join our team in the role of Head of Client Connectivity. The base location for this role can be London.

This role is accountable for client change and Global Payments Solutions (GPS) revenue realisation across the region to deliver a world-class client connectivity experience enabled by a high-performance team culture.

In this role you will:

• Drive a front-to-back, collaborative culture across the regional client connectivity team, promoting teamwork across client project managers, enablement managers, solution architects, contract managers, market managers and market product owners to deliver a world-class client connectivity experience.

• Assist the definition and adoption of the Client Connectivity strategy, new technology and target operating model within the region to optimize documentation, client onboarding and channel experience. Align with other regions to deliver a consistent experience to key clients i.e. Priority and Diamond Clients.

• Enable high performance by cascading the GPS global strategy and connecting it to individual goals and proactively manage team performance with timely action against OKRs, KPIs and individual objectives. Provide feedback and coaching to underperforming team members.

• Develop and implement a risk aware client-centric culture within the regional team and support Global Service Centres (GSC) consistent with the global operating model and SVS scorecard.

• Support RFPs, technical client advisory and post-sales fulfilment to clients across the full range of GPS products and Client Connectivity Channels.

• Accelerate time to first transaction and the realisation of sales revenue through continuous improvement in process, technology, people and optimised capacity. Continuous improvement should consider client feedback and regional teams should support initiatives across client documentation, product/channel onboarding, integration, channel log and entitlement experience and client training.

• Maintain regular dialogue with members of the Regional GPS Leadership team and Country Stakeholders in support of best practice initiatives that establish and maintain vibrant, enthused, and highly energized work environments.

To be successful in this role you should meet the following requirements:

• Global Payments Solutions knowledge or equivalent, including a proven track record and experience of managing diverse, cross functional or regional teams.

• Strong managerial, leadership, communications, organisational, decision-making, lateral thinking, analytical and interpersonal skills.

• Excellent knowledge and direct experience of Project Management disciplines and client connectivity and treasury system technology.

• Ability to lead people and connect at all organizational levels.

• Detail-oriented.

• Change agent with a good track record of implementing an organisational, procedural, technology and people transformation programs.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin