Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
As Credit Services Manager you will be the part of Transaction Services within Credit & Capital Management Value Stream responsible for credit services and collateral management Delivery Services across CIB for European markets.
What you’ll do
- Lead the team of International Credit Services Specialists and Senior Specialists supporting customer’s credit journey.
- Champion service excellence - Deliver exceptional customer experience by guiding teams to meet SLAs and maintain high quality standards. Manage escalations, complaints and service feedback queries towards maintaining service excellence.
- Enhance operational efficiency - Aim for increased productivity to optimize service performance.
- Proactively address risks - Oversee risk management and drive a strong risk awareness culture, ensuring prompt identification and escalation of issues. Ensure compliance with local regulations / policies, procedures and timely support in audit reviews.
- Promote Personal and Team Development - Support team skill growth and ensure fungibility by cross training team.
- Encourage Collaboration - Foster an environment that values team input and supports collaboration across departments. Drive Scalability and Digital Journeys fostering a change-oriented mindset across teams.
- Support global technology and target operating model deployments across Transaction Services, CCM.
- Promote Sustainability - Engage in and lead sustainability initiatives that align with HSBC’s environmental goals.
What you need to have to succeed in this role
- Strong communication and leadership skillset including proactivity and maturity in taken actions. Very good level of English (min. C1 both oral and written).
- Strong organization and planning skills along with the ability to handle capacity and MI reporting.
- Demonstrate highly business centric approach and strong business acumen. Evidence of process management skills with an ability to initiate process improvements.
- Ability to challenge the status quo and drive change, through proactive engagement of all stakeholders.
- Analytical and problem-solving skillset including strong decision-making and influential skills (as working with multiple markets and functions).
- Experience of working with senior stakeholders. Experience in credit risk, loan origination, lending technology projects.
- Good understanding of HSBC Group structures, processes and objectives.
- Bachelor’s degree in finance, Business Administration, Economics or related field would be a value added.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Language classes
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Nom du recruteur
Monika Pietranek
Courriel de recruteur
monika.pietranek@hsbc.com