Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 
We are currently seeking a high calibre professional to join our team as an Operations Assistant, Payment Services.

Job Purpose:

  • Ensure that transactions are executed in compliance with the established procedures/policy & local regulation on payment processing & documents checking
  • Be responsible for processing & managing daily payment requests in accordance with agreed quality standards& timely inform customer to resolve if any issue before cut-off times
  • Receive/make calls from/to customers (applicable to voice processors only)
  • Monitors the banking systems during the day to identify any unusual activity which can be rectified / investigated as early as possible
  • Works with teammates and other functions to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required
  • Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.
  • Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all transactions are processed within performance level agreements (PLAs) and in line with the global business demand statements. 
  • Demonstrate ways to increase productivity in the process
  • Identifies best practice opportunities within the team and across business services.
  • Provides support and guidance to new operational staff to meet expected standards and objectives.
  • Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.
  • Contributes to self-development through expanding job and industry knowledge and ensures all mandatory training is undertaken in a timely manner.

Certifications, Qualifications & Experience:

  • Experience in banking is preferred
  • Good knowledge of the products/systems/applications used in the operational environment.
  • Demonstrates a strong work ethic, and resilience in order to achieve results and meet deadlines;
  • Able to work independently under own direction and initiative in a time sensitive environment; 
  • Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines
  • Strong interpersonal skills.
  • Effective communication skills.
  • Proven track record towards high level of customer service.
  • Prior experience and background in operations or customer services would be an advantage.

You’ll achieve more when you join HSBC. 

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