Job Advert Details
Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 

We are currently seeking a high calibre professional to join our team as an Operations Manager, WSB Ops (WCAS).

Summary of Main Tasks and Responsibilities

Impact on the Business/Function
  • Is responsible for ensuring the teams deliver in line with its demand statements 
  • Is responsible for planning and prioritisation of day to day services across teams 
  • Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards 
  • Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model; highlighting any local procedures.
Customers / Stakeholders
  • Establishes targets for a number of teams to meet overall goals in Production Quality, Service Quality, Financial Performance 
  • Is responsible for identifying opportunities to improve service Quality across teams.
Leadership & Teamwork  
  • Support LM for the coaching and development of individual team members and the overall development plans of the teams 
Operational Effectiveness & Control 
  • Is accountable for the effective use of resources and use of Production Management tools to deliver established levels of Production Quality across teams. 
  • Manages resources across teams to ensure performance levels continually meet agreed standards 
  • Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams. 
  • Must respond to all escalations, resolving or escalating all issues with operational effectiveness in a timely and appropriate manner
Experience, Skills and Qualifications 
  • Minimum 5 years’ experience in operations or in a directly related business/function 
  • Clear understanding of multiple operational workflows and associated operational controls 
  • Proven track record towards high level of customer service. 
  • Effective communication skills. 
  • Strong interpersonal skills.
You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited
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