HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

Securities processing demands the delivery of a highly professional customer focused service with a continuous drive for improvement in terms of both service and cost effectiveness.

The challenge of the business is to work under different parameters including multiple time zones, 24 hour flexi-shift, different systems, practices and processes and a uniqueness of work culture/environment inherited from the migrating countries. The nature of the corporate action services provided and the extent of the delivery of the services are such that processing delays or errors will almost inevitably result in serious losses to the Group or poor customer service. The maintenance of a high level of internal control is essential to minimise these risks and maximise process security.

The Opportunity:  

The job holder is responsible for implementing Company strategy and rollout effectively to teams in order to achieve the common goal of the Company.  Identify a broad inter-team goal that extends beyond the boundaries of either team to create a unifying factor. Responsible for cultivating the spirit of teamwork, staff’s sense of belonging and effective communication that leads to continuous improvement in productivity and quality. The job holder is required to make decisions, identify and resolve complex queries on a day-to-day basis. Is responsible for capacity planning and generation of MI across the section for business and GSC management.  She/he is given the autonomy to manage the business and foster continuous improvement in cost efficiency and customer service within a board constraint. Responsible for maintaining a climate in which creativity thrives and in which processes and productivity are continuously improved.

What you’ll do:     

• Effectively drive and manage change to achieve business goals (eg. process improvements/changes in procedures)
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through ‘Celebrating Success’.
• Strike balance among task, team and individual to inspire and influence staff to bring out their best.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
• Plan and promote Band Progression to meet Business requirements and Staff expectations.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.
• Supporting the initiatives undertaken by the management, HSS, HDPM and Group.

What you will need to succeed in the role:       

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• At least 3-5 years’ experience in a management position with exposure to appraisals, counselling, team building and staff development.
• Experience in a Securities processing environment.
• HSBC Securities experience would be beneficial especially with exposure to the worldwide aspect of the business.
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0171483&sys_kb_id=4c793c401b7a1c509e15553a2d4bcb35        

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)