Job description
AVP- Global Custody & Investor Services - 0000LE9M
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The job holder will also have the responsibility to oversee day to day activities of Global Custody (GC) and Investor Services (IS) business in Qatar.
The role-holder will effectively support Client Executives and Sales Directors on new and cross sale initiatives for strategic clients/prospects, as well as owning commercials and maximising profitability and incremental growth opportunities with clients. In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.
In this role, you will:
• Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base
• Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
• Proactive management of non-operational queries, issues and escalations across all products and jurisdictions
• Conduct and manage service reviews and support ongoing client due diligence of HSBC
• Management of commercial operations including implementation of fee schedules, aged debtor management, maintenance of key commercial and service level agreements
• Client relationship and internal stakeholder management
• Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
• Understand client operating model, partnering with internal teams to manage client change requests and driving operating model improvements.
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
• Management of client improvement plans.
• Articulation and application of Product roadmap to clients and inputting client feedback, insights and issues for future developments
• Promote client adoption of digital tools and support client to co-service model
• In case of clients where there is no Client Executive assigned, actively perform the activities of the client lead.
Requirements
To be successful in the role, you should meet the following requirements:
• Minimum of 8 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings
• Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
• Understanding of core commercial and contractual drivers and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques