HSBC Group

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Job Introduction

The role of the Regional OI support is important from the perspective of the necessary support required by sales teams to drive business. The support is primarily from a monitoring / tracking point of view where the sales teams are constantly updated of the latest positions in their business and accordingly interventions can be taken. This role therefore highly demands skills of co-ordination and people management.

• Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks
• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators

Principal Responsibilities

Financial:

• Facilitate the acquisition team enabling them to achieve targets- Assisting in acquiring processing of opening NTB accounts
• File and form checking for Account Opening
• Lead Management for OI RM, Assigning and tracking leads, ensuring proper closure in CRMS with apt narration
• MI Management- MI agreement tracker to be properly maintained
• Maintaining Daily Report, Sales reports ( YTD / MTD )
• Maintaining Daily Sales Call Data
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Customers / Stakeholders

• Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
• Develop and maintain good customer relations and ensure effective service delivery
• Extend support towards reduction in KYC errors, discrepancies
• Complaint Management- ensuring e-helpline update, closure of complaints before TAT
• Service Management-IWPs/DC pin/statements not received, request for personal detail change, request for bank details etc
• AOF checking and maintaining, ensuring proper completeness of forms
• Compliance with Audit requirements- KYC & NON KYC error rates<3%
• Ensuring A/C packets resolution, A/C opening pending resolutions

Leadership & Teamwork

• Ensuring efficiency in technical and product processes
• Develop individual competence
• Develop a collaborative environment with all members of sales team
• Role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes TCF principles in all spheres of RBWM Business

Operational Effectiveness & Control

• Safeguard the bank from potential Loss/ damage
• Monitor and implements best practices across the region
• Monitor and implements best practices across the region
• Attend all LDV led classroom trainings for which recommended
• Ownership of all important registers for stock & float of deliverables , Key , courier , reward vouchers & JD
• Ownership of all important registers for stock & float of deliverables , Key , courier , reward vouchers & JD
• Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by  the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activites
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail

• Minimum University (BA) or (BS)
• Five years or less Experience
• Team Management skills
• Account opening operation experience (+2years)

Useful Link

Link to Careers Site: Click HERE 

You’ll achieve more when you join HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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