Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Business Analyst
WPB Transformation and Management
WPB Transformation and Management is a team of change agents who strive for designing, developing, and delivering customer-focused products and journeys with sustainable value.
Should you join WPB Transformation and Management, you will work closely with our product and channel owners, and function teams, as well as the regional and Group offices. You will gain exposure to shaping and leading the strategic project for Wealth and Personal Banking.
We are currently seeking a high caliber professionals to join our department as Business Analyst.
Principal responsibilities
- Provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business area
- Responsible for investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
- Build end-to-end business models and process map of products and services with varying levels of complexity to help assess and communicate how different scenarios impact existing state of business.
- Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis.
- Assist the project team in defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals
- Keep abreast on latest technology / best practices in banking industry and deliver changes to current processes with efficiency and cost improvement
- Foster a high engagement team to deliver good quality outputs which exceed user expectations
Requirements
- University graduate in related disciplines or other relevant qualifications
- Minimum of 5 years’ relevant experience in project management/business analysis capability
- Knowledge in retail banking business preferred
- Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
- Agile knowledge and scrum master experience will be an advantage
- Being proactive, innovative, with good communication and analytical skills
- Proficiency in both spoken and written English and Chinese
- Ability to adopt a growth mindset and proactively identify and bring about change opportunities
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
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