Job description
Why join us?
The CLM Operations team is an energetic & a rapidly growing team which is driven by passion & a commitment to make a difference.
The objective of KYC Operations is to provide Global Banking & Markets and Commercial Banking with a globally consistent, and best in class KYC process, in over 50 countries. It ensures that KYC profiles are prepared in accordance with Group and Regulatory Policy, obtaining documents as required from the client/ relationship manager, undertake all the necessary due diligence checks and ensure appropriate escalation is followed according to Policy requirements.
CLM Operations is responsible for providing centralized services via KYC production teams, validation of clients in support of both client on-boarding and periodic maintenance of client information. It has been tasked with creating a KYC utility service to provide a consistent approach for KYC across the 54 countries of the Group for all the LOBs. The organization is expected to go through a transformation for the next 5 years where new policies, processes and technologies will be implemented. Throughout this time, the organization will need a dedicated, senior process manager that will drive organization’s continuous improvement activities
The Opportunity:
The role encompasses a number of tasks involving KYC and Tax across multiple business lines, training the team on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered. One of the key objectives will be monitoring and reporting performance to the management based on agreed timescales. This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries
What you’ll do:
· Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations;
· Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources;
· Conclude whether further investigation is warranted based on a reasonable assessment of information obtained;
· Review, collect and transmit supporting details to the Assistant Manager of Operations upon conclusion of review;
· Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
· Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
· Keep current with understanding of systems, policies, procedures and US regulations
· Provide a supporting role to on-shore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global CDD;
Requirements
What you will need to succeed in the role:
· French Language is a must
· Fluency in spoken and written English
· Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
· Ability to balance quality and quantity (volumes) with primary focus on quality.
· Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
· Is accountable for the effective cascade of communication across the team
· Is accountable for the delivery & continuous improvement of performance
· Know Your Customer experience for wholesale customers is preferable
· Willing to work a flexible schedule to accommodate business needs.
What additional skills will be good to have?
· Fast learner and have a “can do” approach
· Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
· Ability to understand complex concepts and extract relevant information from extensive documentation quickly
Link to Candidate User Guide:
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You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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