HSBC Group

Why join us?

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. As part of the Global Markets Operations strategic model, HSBC have created a global centre for Operations in Kuala Lumpur, Malaysia and Manila, Philippines. The centre supports multiple products and legal entities, supporting business critical functions whilst their partners in the onshore hubs concentrate on functions which require proximity to business and clients. This position lies within Direct Custody & Clearing Unit Trust for Clearing and Settlement in Market Security Services Operations. The job holder is responsible to support Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of trades.

This role requires you to ensure daily operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing. You must also ensure compliance of internal guidelines, external regulations and are constantly reviewed and enhanced to continually improve the support functions offered to the operational processes and the business.

What you’ll do:

• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
  
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
  
• Customer related data are handled in accordance to Data Protection Acts (DPA) and the Group Risk and Compliance standard.
• Ensure operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
  
• Ensure individual quality targets are achieved. Issues/problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
  
• To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange etc. that may have implication to the daily administration processes.
  
• To have a tight control to prevent any operational losses by establishing methods and check points to scrutinize exceptions/errors.
  
• Ensure that procedural changes/new initiatives have been implemented.  Consistently maintain a high level of customer service.
  
• Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
  
• All Management Information (MI) data requirement (timesheets, leave requests, absence requests and ad hoc process information) are completed and updated in a timely manner to assist colleagues in HDPM and the Business areas to meet their Service Level Agreement (SLA)s.
  
• Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
  
• Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
• Actively participate and suggest improvements which can improve the process mechanics.
• Addressing any areas of concern in conjunction with line management and/or the appropriate department.

What you will need to succeed in the role:

Knowledge:

• Candidate must possess at least a diploma or above in any discipline.
• Trade and Securities background will be an added advantage for this role.

What additional skills will be good to have?

Skills:

• Requires strong numeric and analytical skills.
• Must possess and excellent command of English.
• Must be able to communicate with various stakeholders i.e., Sub Custodians, internal HSBC departments, Business Partners etc.
• Must be able to interpret and analyses settlement reports and advise clients accurately.
• Able to make good business decisions.
• Potentially willing to work non-standard Asian hours (e.g., UK hours).