Job Advert Details
Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
· People responsibility: N
· Report to: Cards Business Services Manager
· Job content:
1. 遵守公司相關規定、並確保每日作業之正確率及符合各項作業於規定時間內完成.
2. 能快速並正確地處理信用卡客戶交易或帳務調帳入款等相關作業.
3. Back up其他組員日常作業, 提供主管MI或相關信用卡數據.
4. 熟悉內部作業流程及系統，處理內部客戶查詢事項及提供專業之服務.
5. 處理外部客戶 (NCCC/FISC/Visa/MasterCard/各公共事業代繳單位等)相關帳務及溝通查詢等.
6. 定期檢視並協助更新部門指導手冊.
6. 定期檢視並協助更新部門指導手冊.
信息
1. 會計或商學相關科系畢業; 具備後台作對或會計概念及經驗者尤佳.
2. 熟悉MS office文書軟體為佳(Excel, Word, PPT…); 中/英文打字每分鐘50字以上
3. 良好的溝通能力且能適應團體合作;
4. 工作細心，願意學習新事務、能隨時更新並配合作業上的調整/改變之需求;積極進取
5. 具抗壓性，對信用卡後台作業有熱忱;
6. 英文基礎程度為佳