HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Manager

Business: Intl wealth & Premier Banking

Principal responsibilities

• Project Managers are required to lead change initiatives, and manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct.

Value Creation:

• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in the change frameworks
• Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle.
• Collaborates and builds positive stakeholder relationships, providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements
• Analyses management reports, and derives insights to drive the right business decisions
• Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realisation.

Operational Performance:

• Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework.
• Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity
• Maintains project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered
• Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

Capability and People Development:

• Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience.
• Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request
• Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our team.

• Solid stakeholder management skills with a consultative approach to engaging with internal clients
• A strong team player, proven team leadership potential
• Strong planning and organizing, ability to see the big picture
• Good written and verbal communication skills
• Strong attention to details and technicalities

Hard Skills:

• Understanding of the project lifecycle
• Business Transformation Frameworks and best practice techniques
• Agile / scrum methodologies of project delivery
• Understanding of key activities for Change Adoption
• Knowledge of project management tools such as Clarity/JIRA/MS Project
• Understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders
• Domain knowledge on any of the following: Understanding of the purpose, value, culture and fundamentals of Global Transformation

Experience: 

• Relevant experience with complex projects across countries or region
• Organisational skills and ability to pick up work right away
• Understanding of the banking and/or financial services industry and/or shared services organisations
• Delivering significant change and collaboration with stakeholders across locations
• Ability to interact and influence stakeholders at an appropriate level
• Self-driven approach
• Problem solving ability with adherence to deadlines and tight timeliness
• Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes Design & Initiation (D&I) is an advantage
  

Capabilities:

• Planning and plan management
• Risk and issues management
• Global mindset
• Decision making
• Lead self and others
• Business case and benefits realization
• Change adoption
• Financial and budget management
• Tracking, reporting and governance
• Stakeholder management
• Resource and team management
• Abity to delivery at pace

What additional skills will be good to have?

• HSBC Change Framework, Group Tools such as Clarity / Jira / Confluence / GPDM
• Relevant industry certification preferred PMP/P3O/MSP/MOP
• Digital Transformation
• Certification in Agile.
• PMP certification or training
• Design Thinking

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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